Web Research: Selecting, Evaluating, and Citing provides helpful tips on how to find, select, and cite information accessed on the World Wide Web, with topics that include the Web as a research tool, types of Web sites and information credibility, content evaluation, copyright issues, and when and how to cite Web sources.Search Engines; Content Evaluation; Visual Evaluation; Copyright Issues on the Web; Citing a Website. Research Communication

Web Research: Selecting, Evaluating, and Citing (2nd Edition)

Computers & Technology

Barr, Linda R.

Radford, Marie L.

Barnes, Susan B.

Web Development & Design

Pearson

The importance of being "fully present" in face-to-face as well as virtual interactions in the complex, challenging, and rapidly changing work environment of today's libraries cannot be overstated. It means the difference between conversations that are clear, non-confrontational, and productive and those that are unfocused, awkward, or even threatening. From the reference desk and the community meeting to the board room, the human resource office, and the conference table, effective interpersonal communication lies at the center of the profession. Offering analysis applicable to all types of library situations, this book
<ul>
<li>describes a number of theoretical frameworks for understanding interpersonal communication, spanning Aristotle, John Locke, Ruesch and Bateson, Watzlawick and his colleagues, and Erving Goffman;</li>
<li>uses examples from all different types of library interpersonal encounters, including those with colleagues, the public, managers, and subordinates, to discuss how these historical frameworks apply to libraries and the world of information science;</li>
<li>combines theory with decades-long empirical research gathered by the authors and their colleagues; and</li>
<li>offers an in-depth examination of the reference encounter, introducing a content/relational model of success illustrated with examples from librarians and library users.</li>
</ul>
By applying the insights provided here to daily communication practice, libraries everywhere can build positive relationships with library users, the communities they serve, and among their own staff.

Library Conversations: Reclaiming Interpersonal Communication Theory for Understanding Professional Encounters

Politics & Social Sciences

Radford, Gary P.

Social Sciences

ALA Neal-Schuman

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting―including email, text messaging, and social media―as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff.Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.

Conducting the Reference Interview (How-To-Do-It Manuals)

Sheldrick Ross, Catherine

Nilsen, Kirsti

Reference

The Reference Encounter: Interpersonal Communication in the Academic Library (Acrl Publications in Librarianship)

Amer Library Assn.

An essential resource for LIS master's and doctoral students, new LIS faculty, and academic librarians, this book provides expert guidance and practical examples based on current research about quantitative and qualitative research methods and design.
Conducting research and successfully publishing the findings is a goal of many professionals and students in library and information science (LIS). Using the best methodology maximizes the likelihood of a successful outcome. This outstanding book broadly covers the principles, data collection techniques, and analyses of quantitative and qualitative methods as well as the advantages and limitations of each method to research design. It addresses these research methods and design by discussing the scientific method, sampling techniques, validity, reliability, and ethical concerns along with additional topics such as experimental research design, ethnographic methods, and usability testing. 
The book presents comprehensive information in a logical, easy-to-follow format, covering topics such as research strategies for library and information science doctoral students; planning for research; defining the problem, forming a theory, and testing the theory; the scientific method of inquiry and data collection techniques; survey research methods and questionnaires; analyzing quantitative data; interview-based research; writing research proposals; and even time management skills. LIS students and professionals can consult the text for instruction on conducting research using this array of tools as well as for guidance in critically reading and evaluating research publications, proposals, and reports.
The explanations and current research examples supplied by discipline experts offer advice and strategies for completing research projects, dissertations, and theses as well as for writing grants, overcoming writer's block, collaborating with colleagues, and working with outside consultants. The answer to nearly any question posed by novice researchers is provided in this book.
 • Now in its sixth edition, the book provides new and updated content that is even more comprehensive than before and contains added sections featuring the voices of prominent LIS scholars, researchers, and editors
• "Voices of the Experts" text boxes provide researchers' advice on specific methods and identify what was most important or most valuable about using a particular method and software for analysis―e.g., NVivo, SurveyMonkey, and log capture
• Written by coauthors with extensive expertise in research design, securing grant funding, and using the latest technology and data analysis software

Research Methods in Library and Information Science (Library and Information Science Text Series)

Connaway, Lynn Silipigni

Libraries Unlimited

An essential guide to quantitative and qualitative research methods in library and information science. The seventh edition of this frequently adopted textbook features new or expanded sections on social justice research, data analysis software, scholarly identity research, social networking, data science, and data visualization, among other topics. It continues to include discipline experts' voices. The revised seventh edition of this popular text provides instruction and guidance for professionals and students in library and information science who want to conduct research and publish findings, as well as for practicing professionals who want a broad overview of the current literature. Providing a broad introduction to research design, the authors include principles, data collection techniques, and analyses of quantitative and qualitative methods, as well as advantages and limitations of each method and updated bibliographies. Chapters cover the scientific method, sampling, validity, reliability, and ethical concerns along with quantitative and qualitative methods. LIS students and professionals will consult this text not only for instruction on conducting research but also for guidance in critically reading and evaluating research publications, proposals, and reports. As in the previous edition, discipline experts provide advice, tips, and strategies for completing research projects, dissertations, and theses; writing grants; overcoming writer's block; collaborating with colleagues; and working with outside consultants. Journal and book editors discuss how to publish and identify best practices and understudied topics, as well as what they look for in submissions.

The seventh edition of this frequently adopted textbook features new or expanded sections on social justice research, data analysis software, scholarly identity research, social networking, data science, and data visualization, among other topics. It continues to include discipline experts' voices. The revised seventh edition of this popular text provides instruction and guidance for professionals and students in library and information science who want to conduct research and publish findings, as well as for practicing professionals who want a broad overview of the current literature. Providing a broad introduction to research design, the authors include principles, data collection techniques, and analyses of quantitative and qualitative methods, as well as advantages and limitations of each method and updated bibliographies. Chapters cover the scientific method, sampling, validity, reliability, and ethical concerns along with quantitative and qualitative methods. LIS students and professionals will consult this text not only for instruction on conducting research but also for guidance in critically reading and evaluating research publications, proposals, and reports. As in the previous edition, discipline experts provide advice, tips, and strategies for completing research projects, dissertations, and theses; writing grants; overcoming writer's block; collaborating with colleagues; and working with outside consultants. Journal and book editors discuss how to publish and identify best practices and understudied topics, as well as what they look for in submissions. <ul> <li>Features new or expanded sections on social justice research; virtual collaboration, data collection, and dissemination; scholarly communication; computer-assisted qualitative and quantitative data analysis; scholarly identity research and guidelines; data science; and visualization of quantitative and qualitative data</li> <li>Provides a broad and comprehensive overview and update, especially of research published over the past five years</li> <li>Highlights school, public, and academic research findings</li> <li>Relies on the coauthors' expertise in research design, securing grant funding, and using the latest technology and data analysis software</li> </ul>

Respected authorities on today's rapidly changing reference landscape, Marie L. Radford and R. David Lankes, have brought together a pioneering collection that delivers creative, proven guidance to LIS professionals in public, academic, and special libraries and information centers.
In addition to featuring current research trends and philosophical approaches to reference, the editors present a wide-range of exciting new reports from the field. Reports include the practical information you need to replicate these groundbreaking programs in your library, and includes the institutional context, a detailed description of the initiative, best practices, an assessment of results, a bibliography of cited references, and websites on similar efforts. You will learn about all modes of virtual reference, re-invented face-to-face services, novel mobile services, and how to apply text messaging, Facebook, and other social-networking tools to reference service.
A few of the forward-looking reports include:
<ul>
<li>Giving Users Options for Chat Reference</li>
<li>You Bought It, Now Sell It: Creating a Reference Renaissance in the Public Library by Marketing Collections and Services</li>
<li>Stayin' Alive in the Google Age: Adding Custom Search Engines for Better Internet Research</li>
</ul>
Reference Renaissance provides an exciting array of outstanding reference endeavors that will help you to leverage staff resources and discover new ways to fully meet your users' diverse needs.

Reference Renaissance: Current and Future Trends

Lankes, R. David

Avant-garde thinkers, leading library practitioners, and well-known scholars share revelations and recommendations regarding innovative initiatives and evidence-based research results. You can immediately put these to use in informing your decisions to take the next steps forward.
Here, award-winning editor and reference visionary Marie L. Radford brings together a ground-breaking collection of successful reference models and practices from a variety of types of libraries, including all modes of virtual reference, collaborative ventures, and creative face-to-face service advances. Chapters in this persuasive work showcase reference librarians and researchers:
<ul>
<li>Discussing current hot tech trends in reference such as using QR Codes (Quick Response), Web Conferencing, and more.</li>
<li>Determining best software adoption (including open source products) to get the longest life and most important service enhancements out of the newest technologies to meet the needs of our users.</li>
<li>Assessment and continual improvement of virtual and traditional services, including using statistical tracking software.</li>
<li>Outreach innovation and challenges including exploration of new service roles.</li>
<li>Collaborating on SMS, Text Messaging, Instant Messaging, and other emerging virtual technologies for reference use.</li>
<li>Developing easy-to-use roving reference techniques.</li>
</ul>
Shared strategies, proven research, and practical, live-from-the-field reports on the future of reference dynamically explore the latest and greatest innovations to keep reference relevant. In one convenient resource, this volume features authors who are leaders in studying user behavior, researching collaborative solutions to virtual reference that really work, and discovering applications for the ubiquitous mobile devices that now can be leveraged to deliver access to our collections and services to users for anywhere, anytime use.
Don't get left behind… Leading the Reference Renaissance offers an inspirational look at reference that promotes use of our resources and services to more effectively meet users’ current and evolving needs!

Leading the Reference Renaissance: Today's Ideas for Tomorrow's Cutting Edge Services

See the best price to sell, buy, or rent books by Radford, Marie L.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Radford, Marie L.

See the best price to sell, buy, or rent books by Radford, Marie L.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Web Research: Selecting, Evaluating, and Citing (2nd Edition)

Library Conversations: Reclaiming Interpersonal Communication Theory for Understanding Professional Encounters

Conducting the Reference Interview (How-To-Do-It Manuals)

The Reference Encounter: Interpersonal Communication in the Academic Library (Acrl Publications in Librarianship)

Research Methods in Library and Information Science (Library and Information Science Text Series)

Research Methods in Library and Information Science (Library and Information Science Text Series)

Research Methods in Library and Information Science (Library and Information Science Text Series)

Reference Renaissance: Current and Future Trends

Leading the Reference Renaissance: Today's Ideas for Tomorrow's Cutting Edge Services