Syringes allegedly found in cans of Pepsi, deaths from Jack-in-the-Box hamburgers, kickbacks from Honda dealers to corporate executives, racial discrimination by Dennys employees: a crisis can strike a firm at any time and no company is immune. But now, when disaster hits, managers can turn to The Essential Guide to Managing Corporate Crises. Enhanced with unique interactive software (for Macintosh) that can be used both as part of a training program and as a working guide during the crisis itself, this essential handbook shows executives, including those with no experience in this area, how to assess their company's strengths and vulnerabilities before a crisis ever happens, how to handle a crisis effectively once it hits--including what to do if there has been no pre-crisis planning--and how to learn from a crisis so they can minimize future problems. No other guide provides as much necessary information about crisis management in one convenient volume. Mitroff, Pearson, and Harrington, all highly regarded authorities, provide an overview of the entire crisis management process, cover thoroughly what to do before and after a disaster, and highlight the knowledge and training needed to implement an effective program. They lay out the key management actions and decisions that executives must face to handle a major crisis, and provide a questionnaire that helps managers assess their firms' overall level of crisis preparedness. There are many ways that firms can find themselves in trouble, and the authors cover them all, ranging from disasters that threaten the public image of a company or product line, to financial catastrophes, to industrial problems that endanger consumers, employees, the community, or the environment. Along the way, they are careful to give managers many real-life examples, to make each point crystal clear. In discussing media relations, for instance, they show how Johnson &amp; Johnson, during the Tylenol tampering tragedy, improved its credibility and achieved customer reassurance through candor with the media. And they contrast Johnson &amp; Johnson's successful response with Exxon's arrogant response to the Valdez oil spill, and show how US Air's CEO might have responded more effectively to questions about his airline's safety standards. The book also reveals how some companies' solutions to crises only serve to create new problems. For example, Sears sought to avert financial disaster by offering Auto Repair employees a bonus for bringing in more business, a strategy that not only increased revenue, but also led to employees recommending unnecessary repairs to customers, thus tarnishing Sears' reputation. Similarly, NASA introduced a bonus for workers in key programs who located defects that led to employees discovering non-existent defects to collect the bonus. Based on the authors' years of experience studying crises, teaching courses and conducting seminars in CM, and advising firms during the heat of actual crises, The Essential Guide to Managing Corporate Crises is crucial reading for all key managers and legal personnel in any size private or public organization.

The Essential Guide to Managing Corporate Crises: A Step-by-Step Handbook for Surviving Major Catastrophes

Business & Money

Mitroff, Ian I.

Pearson, Christine M.

Harrington, L. Katharine

Management & Leadership

Oxford University Press

Best-managed crises can bring positive recognition and enhance an organization′s value; worst-managed crises can snuff its viability. Numerous books have been written on the topic, but many lack rigor: prescriptions are untested and quick fixes are based on elevating the readers′ fears. The International Handbook of Organizational Crisis Management reflects the latest understanding of this field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, this book offers new frameworks and findings that capture insights and guidance for researchers and executives. Today′s crises require no less. Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises. The International Handbook of Organizational Crisis Management is a grounded cross-section of informed perspectives, a leading edge overview of the field of crisis management that will be useful to researchers and thoughtful practitioners.

International Handbook of Organizational Crisis Management

Roux-Dufort, Christophe

Clair, Judith A.

International

Sage Publications, Inc.

Drawing on a survey of Fortune 1,000 companies as well as interviews with over 500 managers with crisis management experience, this book gives managers--at all levels and in every department--the practical, hands-on tools they need to determine where their organization is vulnerable and where they are prepared, who will be affected, and what strategies will work best for managing a crisis when it occurs.

Crisis Management: A Diagnostic Guide for Improving Your Organization's Crisis-Preparedness (Jossey Bass Business & Management Series)

Mitroff, Ian

wiley

This bold and thought-provoking challenge to American business explains how by breaking the frame of outdated organizational forms, businesses can break free of the systemic forces holding them back and face the complex ethical demands of business now and in the twenty-first century. Proposes a strikingly new and different design for organizations based on four key dimensions of business life and success: knowledge and learning, recovery and development, service and spirituality, and operations.

Framebreak: The Radical Redesign of American Business (Jossey Bass Business & Management Series)

Mason, Richard O.

Jossey-Bass Inc Pub

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