This textbook emphasizes two major themes, first, that adding value and customer satisfaction should be the ultimate objective of any firm, and second, integrated operations - it usually takes coordinated operations to deliver the combination of service and value required to satisfy customers.

Operations Management: An Integrated Approach

Business & Money

Hanna, Mark

Newman, W. Rocky

Management & Leadership

PRENTICE/HALL

<p>With its focus on supply chain management and the increased blending of service theory and applications with traditional manufacturing theory and applications, INTEGRATED OPERATIONS MANAGEMENT: A SUPPLY CHAIN PERSPECTIVE ties together SCM, business process management, with cross functional understanding. The authors cover creating processes, coordinating processes, and improving processes.</p>

Integrated Operations Management: A Supply Chain Perspective

Hanna, Mark D.

South-Western Pub.

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