Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them! <ul>
<li>Create and manage accounts—for a 360¿ view of your customers and business</li> <li>Work with Microsoft Dynamics CRM directly from Microsoft Outlook</li> <li>Track customer activity; import and map data automatically </li> <li>Manage campaigns, leads, quotes, contracts, and orders</li> <li>Employ basic to advanced reporting capabilities</li> </ul>
Your all-in-one learning experience includes: <ul>
<li>Files for building skills and practicing the book’s lessons</li> <li>Fully searchable eBook</li> <li>Sample chapters from related Microsoft Press books</li> <li>WINDOWS VISTA PRODUCT GUIDE eReference—plus other resources—on CD</li> </ul>
For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.

Microsoft® Dynamics(TM) CRM 4.0 Step by Step

Computers & Technology

Jim Steger

Mike Snyder

Kara O'Brien

Brendan Landers

Networking & Cloud Computing

Microsoft Press

Get answers to common questions about setting up the design environment and building custom solutions with Microsoft Dynamics CRM. Delve into core architecture, tools, and techniques, and learn how to exploit powerful customization features. Authored by industry-leading experts, this book shows how to deliver intelligent CRM solutions that meet the unique challenges and requirements of your business. Discover how to: <ul>
<li>Set up the development environment</li> <li>Enhance the product’s APIs with your own code </li> <li>Execute business logic using plug-ins </li> <li>Build custom workflows that extend native workflow functions</li> <li>Create user-friendly integration with scripts and application extensions</li> <li>Code custom pages optimized for Microsoft Outlook with Offline Access 
</li> <li>Extend Microsoft Dynamics CRM using ASP.NET </li> <li>Create advanced Windows Workflow Foundation solutions</li> <li>Extend multilingual and multicurrency features</li> <li>Construct a custom security-access solution </li> </ul>
Get code samples on the Web.

Programming Microsoft Dynamics® CRM 4.0 (Pro-developer)

Brad Bosak

Corey O'Brien

Phil Richardson

Rawesomely Vegan!: The Ultimate Raw Vegan Recipe Book

Adams Media

Arbeiten mit Microsoft Dynamics CRM 2011: Konfiguration, Anpassung und Erweiterung

Microsoft Press Deutschland

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Books by Mike Snyder