This stand-alone guide/workbook explores the skills necessary for laying a good foundation for a business or personal life-without-struggle—i.e., critical-thinking and problem-solving skills, interpersonal skills, and change-oriented, goal-setting skills. It presents easy-to-understand-and-use tools for achieving goal fulfillment on a minute-by-minute, day-by-day basis through goal setting, positive communication, conflict resolution, self-nurturing, time management, and career planning. By working through a variety of activities that require critical thinking and creativity, readers will develop a Personal Life Management Plan and discover the power of using new skills to become change agents for themselves. A mentor-in-a-book for individuals making the college-to-career transition.

Transition Management: A Practical Approach for Personal and Professional Development

Business & Money

McKee, Sandra

Walters, Brenda

Management & Leadership

Pearson

Speedweeks: 10 Days At Daytona

Sports & Outdoors

Miscellaneous

Diane Pub Co.

As more and more organizations scale back on their in-the-field sales operations, sales pros have had to focus their energy and skills on closing deals over the phone--and doing it faster than ever before. Authors Renee P. Walkup and Sandra McKee’s easy-to-follow guide for salespeople trying to generate product excitement over the phone provides quick strategies to help you boost your success rate. Selling to Anyone Over the Phone does this by teaching readers how to ensure callbacks, build trust, partner with decision makers, and use personality-matching techniques to build connections with and relate to people they can’t see face-to-face. The fully updated second edition includes new chapters on using advanced technology (e.g., webinars and teleconferencing) and selling to customers from other cultures and countries. Complete with an invaluable appendix on handling customer complaints and new sample call dialogs, Selling to Anyone Ove the Phone simplifies an increasingly important facet of the sales role so you can get back to doing what you do best--providing excellent products and services to your customers and exceeding your sales goals.

Selling to Anyone Over the Phone

Walkup, Renee

Industries

AMACOM

Design and Technology Stage 6

Teen & Young Adult

Ellis, Dave

McLean, Michael

Wesley, Arna Christine

Rocca, Romalina

Adamthwaite, Kerry

Worth, Mike

Education & Reference

Cambridge University Press

Design and Technology Stage 6 Bundle 1 Textbook, Interactive Textbook and Toolkit

Design and Technology Stage 6 Digital (Card)

Design and Technology Stage 6 Bundle 2 Interactive Textbook and Digital Toolkit

Children's Books

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Books by McKee, Sandra