<p>Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customers’ needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations. Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets are also presented, as well as a technique for measuring “apples and oranges.” Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness. Benefits: Included on an accompanying CD-ROM is a student workbook to be used as a teaching tool in conjunction with the book, as well as the book's five appendices. Contents: Chapter 1 Introduction to Metrics Chapter 2 Management by Metrics Chapter 3 Metric Development Process Chapter 4 Constructing The Indicator – The Metric Package Chapter 5 Set Targets and Team Examples of Developing Performance Indicators Chapter 6 Monitor and Take Action – Tools To Improve Your Processes Performance Chapter 7 Business Processes – Measuring and Jumpstarting Daily Work, and Benchmarking Chapter 8 Measuring Apples and Oranges Chapter 9 Customer Focus, Satisfaction, and Measurement Chapter 10 Employee Focus, Satisfaction, and Measurement Chapter 11 Designing and Implementing A New Performance Measurement System Chapter 12 Conclusion Appendix A: Modified Nominal Group Technique Appendix B: Brainstorming Appendix C: Assessment of An Existing Measurement System Appendix D: Metric Awareness Questionnaire Appendix E: MBNQA Questionnaire – Are We Making Progress As Leaders? Bibliography</p>

Actionable Performance Measurement: A Key to Success

Business & Money

Marvin T. Howell

Management & Leadership

ASQ-Quality Press

<p>You may wonder, Why do we need ISO 50001 EnMS when we have already implemented ISO 14001 Environmental Management (EMS)? Energy is part of an EMS. Energy is an aspect that is nonrenewable and a must for every organization to have. In ISO 14001 EMS, it is easy to focus on hazardous materials and aspects that have considerable risk in the workplace. Energy use can be easily overlooked, and even when it is considered for an objective and target (O&amp;T), important questions such as what are the significant energy users (SEUs), what can we do to reduce their impact, and what are the variables that affect energy use are not answered. An ISO 50001 Energy Management System (EnMS) allows an organization to focus on reducing energy consumption through establishing a compelling energy policy, establishing legal and other requirements and ensuring that they are being met, and conducting a comprehensive energy review that identifies energy efficiencies, energy conservation efforts implemented, and O&amp;Ts with energy action plans that, when achieved, moves the organization toward meeting its energy policy. For manufacturing companies, energy costs impact both the cost to produce the product and the product price. For government organizations, energy reduction is mandated by executive orders. Everyone benefits from reducing energy consumption, from the environment to the economic health of companies. ISO 50001 EnMS can be implemented by itself or with other ISO standards such as 9001, and 14001 or with OHSMS 18000. The choice is yours let s make this a better place to live and work and with less cost.</p>

Effective Implementation of an ISO 50001 Energy Management System (EnMS)

ASQ/Infotech

See the best price to sell, buy, or rent books by Marvin T. Howell. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Marvin T. Howell

See the best price to sell, buy, or rent books by Marvin T. Howell. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Actionable Performance Measurement: A Key to Success

Effective Implementation of an ISO 50001 Energy Management System (EnMS)

Effective Implementation of an ISO 50001 Energy Management System (EnMS)