Through extensive interviews with employees at all levels, William and Kathleen Lundin document typical "dumb" behavior demonstrated by management and survey the damage those behaviors can have on both the people and the organizations they work for. Using the popular "co-dependence" model, they provide therapeutic/psychological strategies and suggestions for combating the problem, showing both employees and management how to avoid the "dumb/smart" trap in order to become part of a healthier, more functional organization.

When Smart People Work for Dumb Bosses: How to Survive in a Crazy and Dysfunctional Workplace

Business & Money

Lundin, Kathleen

Lundin, William

Business Culture

McGraw=Hill

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to: understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserable This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

Working with Difficult People (Worksmart)

Dobson, Michael Singer

Amacom Books

Learning how to handle difficult people and disruptive behaviors is a critical career skill in today's high-stress workplace. But now, anyone can learn how to approach and respond to difficult people by mastering some of the approaches and techniques included in this newest WorkSmart guide. The authors present nine examples of difficult people, and outline a system for resolving differences, opening the lines of communication, and avoiding office headaches. You'll discover how you can discover your reactions to different kinds of difficult people; explore why you react the way you do; and practice healthier responses to those who make your life miserable.

Working With Difficult People (Worksmart Series)

Working with Difficult People (WorkSmart Series)

Dobson, Michael S.

Lundin Ph.D., William

BRILLIANCE AUDIO ^

This is the first book to squarely face the tough emotional and relationship issues in the workplace-anger, fear, distrust, conflict, resentment-and to provide practical and proven methods for creating more productive work environments. Based on fifteen years' experience using these methods inside workplaces, Bill and Kathy Lundin show how to: o Replace anger and suspicion at work with caring, trust, and cooperation; o Unlock the goodwill, learning, and creativity of everyone in an enterprise; o Empower all employees to facilitate productive relationships at work. The "Healing Manager" that the Lundins describe is any employee-whether CEO, first-line supervisor, or hourly worker-who helps others grow emotionally and intellectually, and who cultivates caring relationships on the job. The Lundins show that such well-being is the real secret to productivity, quality, and service. The Lundins draw on counseling techniques, improvisational theater, and common wisdom to offer practical tools to help all managers and employees change their workplace behaviors, attitudes, and relationships.

The Healing Manager: How to Build Quality Relationships and Productive Cultures At Work

Management & Leadership

Berrett-Koehler Publishers

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Books by Lundin, Kathleen