Working With Difficult People (Worksmart Series)

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Working With Difficult People (Worksmart Series) image
ISBN-10:

0814478387

ISBN-13:

9780814478387

Released: Jan 01, 1995
Publisher: Amacom Books
Format: Paperback, 128 pages

Description:

Learning how to handle difficult people and disruptive behaviors is a critical career skill in today's high-stress workplace. But now, anyone can learn how to approach and respond to difficult people by mastering some of the approaches and techniques included in this newest WorkSmart guide. The authors present nine examples of difficult people, and outline a system for resolving differences, opening the lines of communication, and avoiding office headaches. You'll discover how you can discover your reactions to different kinds of difficult people; explore why you react the way you do; and practice healthier responses to those who make your life miserable.

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