<p>Are you a Customer Success Executive or making your way up the Customer Success ladder? * Do you want to transform churn into maximum recurring revenue and growth? * Are you looking for a clear route to an established framework? * Are you determined to be proactive, rather than constantly firefighting, with your customers? * Is your company invested in or implementing a customer-focused philosophy? If you answered yes to any of these questions, this book is for you! Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals. Customer Success - A Pioneer's Journey is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.</p>

The Customer Success Pioneer: The first 12 months of your journey into growth

Business & Money

Lucas, Kellie

Marketing & Sales

Practical Inspiration Publishing

Customer Success Essentials (6-Minute Smarts)

See the best price to sell, buy, or rent books by Lucas, Kellie. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Lucas, Kellie

See the best price to sell, buy, or rent books by Lucas, Kellie. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Customer Success Pioneer: The first 12 months of your journey into growth

Customer Success Essentials (6-Minute Smarts)