<p>Our neighbors on other planets look with puzzlement at the United States, located on the beautiful planet Earth. Despite amazing knowledge, discovery, and skill, healthcare delivery in this country is expensive, episodic, not customer-friendly, and much better for citizens with lots of money than those with less. Can this country find the resolve to embrace change, learn from other planets (or at least other countries and industries on this planet), and create an optimistic future for an ideal delivery system? In a picture story that embraces disruption and transformation, this journey through time and space offers a humorous exploration of the weaknesses of the American healthcare delivery system. Bless This Mess asks how we might re-imagine how we teach, how we care, and how we put an end to health disparities</p>

Bless This Mess: A Picture Story of Healthcare in America

Klasko, Stephen K.

Science & Math

Lulu Publishing Services

<p><div>"The coronavirus pandemic has validated the principles of this book--that we need healthcare with no address, helping people where they are and when they need it," writes Dr. Stephen K. Klasko in <i>Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect.</i> "Telehealth worked. Providing guidance to families worked. Listening worked. Even under our greatest threat since World War II, the principles of using digital medicine to get care out to people turned out to be critical." Dr. Klasko and Ryan Donohue explore this evolving delivery model in a fascinating look at the history of patient-centric care and the rise of the healthcare consumer as a powerful new voice. In addition to the compelling reasons why consumer-centric care is so crucial, the authors share how leaders can work to build health systems focused on it. As healthcare consumers continue to demand the same types of interactions they enjoy in other industries, healthcare organizations must work hard to build frictionless customer experiences that create lasting connections and build genuine loyalty. This book describes a once-in-an-era transformation in healthcare. Is your organization ready?</div></p>

Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect (Ache Management)

Donohue, Ryan

Health, Fitness & Dieting

ACHE Management Series

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Books by Klasko, Stephen K.