Author Marc D. Halley contends that the true drivers of market share are primary care providers (PCPs). Retaining between 2,000 and 5,000 patients in a practice, PCPs exert significant influence on where and how their patients receive care. Despite brand identity, community image, and the trend toward employment of specialty physicians, Halley insists referrals from PCPs are the key to success for most specialty practices and hospitals. This book explains how to get back to the basics by focusing on the physicians that guide patients through the maze of healthcare alternatives. It outlines strategies for developing partnerships between employed and affiliated PCPs, ambulatory specialists, facility-based doctors and hospitals. This book will share the proven techniques Halley has spent the last 20 years defining and implementing for a variety of hospital and health system clients around the country.

The Primary Care-Market Share Connection: How Hospitals Achieve Competitive Advantage (ACHE Management)

Health Administration Press

Reference

ACHE Management Series

Overcrowding is endemic in most US hospitals, and untangling patient flow is a top priority for today’s healthcare leaders. 
Smash the Bottleneck: Fixing Patient Flow for Better Care (and a Better Bottom Line) lays out a concrete methodology for getting to the root of patient-flow problems and addressing them—quickly. The book highlights a continuous improvement methodology known as the Theory of Constraints (TOC), which emphasizes identifying, optimizing, and breaking down bottlenecks to improve overall system performance. Introduced in Eliyahu M. Goldratt’s seminal business book 
The Goal, this method and its concepts have since been adopted by Fortune 500 companies worldwide. Uniquely, the authors tie TOC to healthcare delivery from a practitioner’s point of view. They provide numerous examples of common health system bottlenecks to illustrate how the methodology can be applied in readers’ own organizations. The book also showcases precisely how TOC can help: decrease length of stay in inpatient units; coordinate resources and break down organizational silos; reduce overcrowding and increase throughput in emergency departments; and shorten wait times in primary and specialty care clinics, imaging centers, and surgery centers. Poor patient flow has grave implications for quality of care, patient satisfaction, provider well-being, and an organization’s bottom line. Discover the practical knowledge and tools that you can use to break bottlenecks and enact meaningful, lasting change.

Smash the Bottleneck: Fixing Patient Flow for Better Care (and a Better Bottom Line)

Business & Money

Sirias, Danilo

Strear, Christopher

Industries

You can't prepare for every situation, but you&nbsp;can&nbsp;be prepared to lead. When the next challenge arises, the right approach will help you rise to the occasion and guide your team to success. How do you achieve that? This book will spark your leadership potential and show you the way to high performance. Lead the Way in Five Minutes a Day&nbsp;skips the complex theories and jargon and gets right to practical solutions. You will learn how to develop skills that can be applied immediately to meet any challenge. Although this book can be read from cover to cover, its handy organization by topic allows for a quick read of battle-tested tips. Think of it as a fully stocked leadership toolbox, ready as needed. Eleven chapters cover every-day, real-life topics like communication, diversity, and workplace culture. Each chapter begins with a self-assessment guide so you can identify relevant strengths to develop and address opportunities for growth. Throughout the book, you will find: <ul> <li>Coaching tips to get the most from your team</li> <li>Reflection questions to help you explore fresh approaches to current situations</li> <li>Ideas for sharing strategies with colleagues to help them grow as leaders with you</li> </ul> What you will not find in this book is&nbsp;the&nbsp;one way to lead. Most likely, that skill is already in you. All you need is a way to spark your thinking and push you to discover how you truly want to lead--and now you can do that in just five minutes a day.

Lead the Way in Five Minutes a Day: Sparking High Performance in Yourself and Your Team

Preston, Jo Anne

Management & Leadership

When we think about who provides patient care at hospitals and health systems, physicians and nurses are often the first people who come to mind. But what about the myriad ancillary and support staff who assist--directly and indirectly--with patient care? These departments play an essential role in ensuring patient safety and shaping the patient experience. Leading Ancillary and Support Departments to Higher Performance: The New Service Imperative for Patient Care&nbsp;examines the key principles for effectively and efficiently leading ancillary and support teams throughout a healthcare system. Best practices from direct patient care, as well as from diagnostic, therapeutic, and nonclinical services, offer real-world methods for measuring performance and making course corrections when needed.&nbsp; The book's opening chapters provide a broad overview of various departments and highlight the importance of these departments to the overall healthcare infrastructure. The following chapters are written by accomplished healthcare experts who identify the strategies they have employed to optimize results in their specific ancillary and support areas. Each of these chapters begins with a description of an ancillary department and then explores its structure, key services, customers, and more. The book also offers: <ul> <li>Insights on measuring productivity and implementing staffing models</li> <li>An innovative framework for improving departmental performance</li> <li>Guidance on identifying key work units and performance metrics</li> <li>Best practices in leadership and communication for ancillary and support departments</li> <li>Strategies for applying the Baldrige framework to these areas</li> </ul> Ancillary and support departments are essential partners in ensuring that a healthcare organization achieves its patient safety and experience goals. To be successful, healthcare leaders must understand these departments and how to optimize their performance.

Leading Ancillary and Support Departments to Higher Performance: The New Service Imperative for Patient Care

Healthcare systems tailor their structure and policies to create an ethically aligned organization. The best organizational practices and cultures are built on strong and consistent ethical decision-making that ensures quality and value-based patient care. Managing Healthcare Ethically: Organizational Concerns focuses on how a healthcare organization’s ethical decisions and actions affect its operations and overall mission. The book establishes the need for clear policies and guidelines that foster and sustain an ethically grounded organization. Gathering columns originally published in American College of Healthcare Executives publications, in particular Healthcare Executive magazine, this volume provides strategies for governing boards, committees, and individual leaders to define and improve their organization’s ethical standards of practice.

Managing Healthcare Ethically, Third Edition, Volume 2: Organizational Concerns (Managing Healthcare Ethically, 2)

Frontline caregivers face ethical challenges that are very different from those encountered elsewhere in the organization. Healthcare professionals trained on a structured approach to identifying, analyzing, and resolving ethical issues in clinical settings can greatly improve the patient experience and the quality of care. Managing Healthcare Ethically: Clinical Challenges looks at dilemmas that occur in caring for individual patients and groups of patients in today's changing clinical environment. Assembling columns originally published in American College of Healthcare Executives publications, in particular Healthcare Executive magazine, the book describes and shares practical solutions for the ethical issues that clinical practitioners regularly encounter. It also explores the important role that ethics committees perform in developing and applying policies.

Managing Healthcare Ethically, Third Edition, Volume 3: Clinical Challenges (Managing Healthcare Ethically, 3)

Product Description 
Many healthcare leaders recognize that in an ever-evolving landscape, physician engagement is no longer a luxury but a necessity. Highly engaged physicians help their organizations navigate changing delivery and payment models, improve clinical outcomes, and meet patient demands for better access to safe, quality care. Yet, understanding what physician engagement truly is—and how you can successfully implement it—can be confounding. 
Enhanced Physician Engagement, Volume 1: What Is It, Why You Need It, and Where to Begin looks at physician engagement as a strategic and tactical priority. Drawing on more than 40 years of healthcare leadership and management experience, editor Carson F. Dye starts by offering a focused definition of engagement and explaining why physicians should play an active role in governance, leadership, and management. He shares two models to help you understand the book’s foundational concepts and visualize what physician engagement can look like in your own organization. In the book’s following chapters, recognized physician leaders provide personal viewpoints on what successful physician engagement is, share their approaches to developing strategy, and define the role of enhanced collaborations and partnerships. Topics include: diversity and inclusion; conflict resolution; physician burnout; and economic factors that affect engagement. 
“What does successful physician engagement look like?” is a question many healthcare organizations are asking today. Through its conceptual framework, this book gives you a map for starting your journey to find the answer. The book’s companion volume, Enhanced Physician Engagement, Volume 2: Tools and Tactics for Success, is the how-to guide that shows you the way. 
 About the Author 
Carson F. Dye, FACHE, president and CEO of Exceptional Leadership LLC, is a seasoned consultant with more than 40 years of leadership and management experience. He has served as an executive search consultant and partner with Witt/Kieffer, TMP Worldwide, and LAI/Lamalie Associates. Prior to these roles, he was partner and director of Findley Davies’s healthcare consulting division in Toledo, Ohio. He has 20 years of experience in healthcare administration, serving in executive-level positions at St. Vincent Mercy Medical Center in Toledo, the Ohio State University Wexner Medical Center in Columbus, Clermont Mercy Hospital in Cincinnati, and Cincinnati Children’s Hospital Medical Center. Dye has been a regular faculty member for the American College of Healthcare Executives since 1987 and has presented workshops for 40 state and local hospital associations. He has written 10 other books, all published by Health Administration Press, including three James A. Hamilton Book of the Year Award winners: 
The Healthcare Leader’s Guide to Actions, Awareness, and Perception; 
 Developing Physician Leaders for Successful Clinical Integration; and 
 Leadership in Healthcare: Values at the Top. Other notable titles include 
Exceptional Leadership: 16 Critical Competencies for Healthcare Executives and 
 Winning the Talent War: Ensuring Effective Leadership in Healthcare. Dye received his BA from Marietta College and his MBA from Xavier University.

Enhanced Physician Engagement, Volume 1: What It Is, Why You Need It, and Where to Begin (Ache Management, 1)

Successful physician engagement comes in many shapes and sizes. What works for one healthcare organization may not work for another. And with myriad differences among physicians in terms of age, specialty, work location, and more, multiple approaches to enhancing engagement are needed. The key is exploring different strategies and finding the ones that work for you and your organization. Enhanced Physician Engagement, Volume 2: Tools and Tactics for Success is a how-to guide for involving and inspiring physicians. The book examines concrete, practical methods for tackling hot-button issues such as burnout, the burden of electronic health records, and accountability--factors that can cause disengagement. With more than 40 years of healthcare leadership and management experience, editor Carson F. Dye possesses unique expertise in getting physicians more engaged. Written by recognized physician leaders, each of the book's chapters stands on its own, allowing you to find practical tips and guidance by topic according to your needs. Chapter authors explain the tactics that have been successful for them and share the lessons they have learned. Topics include: assessing physicians for leadership positions; developing dyad, triad, and quad organization structures; creating a physician leadership development program; and measuring physician engagement success. In Enhanced Physician Engagement, Volume 1: What It Is, Why You Need It, and Where to Begin, Dye offers a foundation for understanding what physician engagement is and the critical role physician leaders play in healthcare organizations. In this second volume, you will learn step-by-step tips and techniques for developing your own robust action plan for long-term engagement and organizational success. &nbsp;

Enhanced Physician Engagement, Volume 2: Tools and Tactics for Success

Healthcare organizations have been beset by a series of harrowing storms. Environmental, market, and demographic conditions had already caused a significant workforce shortage when the COVID-19 pandemic added unprecedented challenges to the mix. Healthcare leaders cannot simply hope the storm will pass but must tackle these issues today. Navigating the Healthcare Workforce Shortage: How to Safeguard Your Organization's Most Important Asset provides simple, practical, and proven strategies for healthcare leaders to address one of the biggest workforce shortages in recent history. The ideas and plans presented are built on real-life examples of organizations that have successfully overcome their workforce challenges. Authors Tresha Moreland and Lori Wightman identify six key levers that healthcare leaders can use to address workforce shortages in their organization. The book delves deeply into the new problems posed by the COVID-19 pandemic and the creativity needed to persevere through them. The six levers covered in this book are: strengthening organizational resiliency; shaping a better workplace culture; improving employee retention rates; aligning care quality and organizational effectiveness; taking control of internal and external recruitment strategies; and preparing the workforce for the future. Confronting the healthcare workforce shortage will not be easy. But with some creative thinking, new approaches, and a commitment to change, healthcare organizations can experience a smoother voyage through the storm. &nbsp;

Navigating the Healthcare Workforce Shortage: How to Safeguard Your Organization’s Most Important Asset

Wightman MSN, Lori

Moreland MBA, Tresha

Many organizations know employee engagement is essential to success, but few approach it in the right way. Bonuses, thank-you notes, employee-of-the-month awards, and similar initiatives may produce temporary boosts in morale but do not build a long-term culture of true engagement. Reigniting Employee Engagement: A Guide to Rediscovering Purpose and Meaning in Healthcare presents a simple model for creating sustainable employee engagement--now more elusive than ever because of ongoing changes in healthcare delivery. Rising caregiver burnout is an especially critical issue, and this book provides a method for refocusing on basic human needs to reenergize the healthcare workforce. Author Tom Atchison explores the psychology of why and how people commit to their work, while debunking many myths, such as money being the best motivator. Each chapter features an interview with a successful healthcare executive who offers perspective and advice on how best to approach employee engagement. These "performance profiles" allow readers to see how the book's model applies to real-world scenarios in healthcare. Topics covered in this book include: * Worker values, meaning, and purpose&nbsp; * Leadership's role in employee engagement * The importance of corporate culture * Proven motivation techniques * Strategies doomed to fail Employee engagement is not as simple as telling someone they have done a good job. Meaning and purpose are the most powerful motivators in healthcare. The key is helping professionals to rediscover their passion for patient care and to remember what originally led them to their calling. This book shows the way.

Reigniting Employee Engagement: A Guide to Rediscovering Purpose and Meaning in Healthcare (ACHE Management)

Atchison, Tom

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