Do you know people who try to intimidate you? Or who waffle about decisions? Do you ever get tired of hearing, "That won't work," or "It's not my fault"? Now devotees of Brinkman and Kirschner's seminars and tapes can enjoy their insights in book form, while new fans discover the duo's tested techniques for bringing out the best in people at their worst. With wit and wisdom, the authors identify the 10 types of difficult people on the job-including tanks, snipers, grenades, know-it-alls, and think-they-know-it-alls. Step by step, they show exactly how to get results with each.

Dealing With People You Can't Stand

Brinkman, Rick

Kirschner, Rick

Business & Money

McGraw-Hill Book Company

Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Management & Leadership

McGraw=Hill

Personal stories, real-life examples, and exercises explain how to clarify values, set goals that are both specific and attainable, avoid self-defeating behaviors, and choose to build lasting, beneficial relationships

Life by Design: Making Wise Choices in a Mixed-Up World

Self-Help

Motivational

The companion to the bestselling Dealing with People You Can't Stand Whether it's the overbearing mother-in-law, the complaining uncle, or just the brother who annoys you at Thanksgiving, here is expert advice on how to successfully deal with every kind of behavior or situation that families face. Divided into three essential sections: Basic Training, Types of Behavior, and Tough Situations, Dealing with Relatives covers all the skills required to navigate and survivedreaded gatherings and excruciating visits. From learning "The Art of the Apology," to understanding the personality types common to most families, Drs. Rick and Rick come to the rescue once again by applying their winning combination of savvy advice and quick wit, along with new insights, anecdotes, and appealing cartoons.

Dealing With Relatives (...even if you can't stand them) : Bringing Out the Best in Families at Their Worst

Religion & Spirituality

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone

Kirschner, Dr. Rick

Brinkman, Dr. Rick

Personal Transformation

In every workplace there are difficult people who, at best, make life stressful and, at worst, interfere with project and career goals. This book delivers a proven approach to finding common ground and creating a more productive interaction with difficult people.

Dealing With Difficult People

How to Find and Keep a Mate

Relationships

Career Track Pubns

Dealing with People You Can't Stand, Fourth Edition: How to Bring Out the Best in People at Their Worst

Business Culture

The Secret to Building Better Relationships in Business and in Life With some people, you just click. The connection is quick and easy. Communication flows. You can tell them anything and they know just what you mean. When you connect in this way, you feel understood and accepted for who you really are. You "get" these people and they get you. We think of this connection as an instantaneous thing, something that either happens or doesn't. Not so, says author Dr. Rick Kirschner. This connection isn't a magical phenomenon; it's a communication skill that can be learned with specific steps and techniques. Based on the author's three decades of experience as an interpersonal communication expert, How to Click with People will show you how to: <ul>
<li>Recognize and respond effectively to the four basic communication styles everyone uses; </li>
<li>Speak the same language as the person you're talking to, whether emotional or intellectual; </li>
<li>Connect in a digital age ruled by e-mail and social media; </li>
<li>Master the 7 Signals that will make you—and your ideas—click with others; </li>
<li>Troubleshoot the nine obstacles that could be in your way and learn how to avoid or overcome them.</li>
</ul>
In the end, Kirschner argues that these skills are crucial because success has less to do with professional knowledge than with "the ability to express ideas, to assume leadership, and to arouse enthusiasm among people." In this How to Win Friends and Influence People for the twenty-first century, he gives readers the advice and insights they need to strengthen their relationships and take charge of their future. Praise for How to Click with People “Clicking with people isn’t something that just happens or doesn’t. In this practical and engaging new book, Dr. Rick Kirschner gives readers the skills they need to stop depending on chance and start actively clicking with people at work and in life.” —Stephen Lundin, bestselling coauthor of Fish! “Both enjoyable to read and full of easy to apply ideas, How to Click with People is a comprehensive explanation of how to connect with the people in your life. If you want to build better relationships, I recommend it.” —Mark Sanborn, bestselling author of The Fred Factor “Wise people know that the future is all about people, and Rick Kirschner’s new book How to Click with People is a must-read for anyone who wants to understand and use the transformative power of relationships both in business and in life.” —Daniel Burrus, author of the New York Times bestseller Flash Foresight

How to Click with People: The Secret to Better Relationships in Business and in Life

Hyperion

With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand." 
At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst. From this one-of-a-kind guide, you'll learn: 
* How to identify 10 bothersome behaviors, and deal successfully with each of them * How difficult people think, what they fear, and why they act the way they do. * How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs * How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people * How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more! 
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and online.

Dealing with People You Can't Stand: How to Bring Out The Best in People at Their Worst

MacMillan Audio

See the best price to sell, buy, or rent books by Kirschner, Rick. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Kirschner, Rick