Title: Terrific Five Star Customer Service( Learning about Excellent Service from Special People) Binding: Paperback Author: StanToler Publisher: BeaconHillPress

Terrific Five Star Customer Service: Learning about Excellent Service from Special People

Keith Hawk

StanToler

BeaconHillPress

"Successful leaders understand that no one knows what people want better than the people themselves."
Reach and keep customers with the time-tested principles of Terrific! Five-Star Customer Service. Best-selling leadership author and motivational speaker Stan Toler brings information to life through a diverse range of real-life stories and examples, including his experiences with his niece, who has Down Syndrome and works in customer service. Learn how connecting with your customers in a warm, personal, and attentive way reflects leadership excellence. You will learn: • How to develop a winning attitude. • How to offer creative customer service. • How to use centricity in reach customers at a personal level. • How to improve the telling of your story. • How to find out what the customer really wants. • How to confirm the customer. Purchase Terrific! Five-Star Customer service now, and start you and your teams on the path to five-star customer service!

Stan Toler

Beacon Hill Press of Kansas City

Shows salespeople what's at the heart “ and soul “ of customer-success driven selling in 55 punchy chapters: The success of your customer is your top priority. Packed with hundreds of those one good tips you find in a single sales book, this one's a fast, no-nonsense read from two pro's with 65 years' experience. Not-Real examples to help sellers spot and avoid unproductive, unprofessional patterns. Punchy, boiled-down points in short, 1-2 page chapters make it a great in-flight read that's both hard-hitting and spiritual. Shows how to increase personal and business value to customers and take selling to a higher level of Purpose. Selling Points: * Real/Not Real examples give salespeople hungry for growth. Pragmatic Dos and Don'ts “ pithy wisdom from pros. * Includes self-test, call preparation checklist, opportunity board, bibliography, executive summary

Get-Real Selling: Your Personal Coach for Real Sales Excellence

Business & Money

Michael Boland

Marketing & Sales

Nova Vista Publishing

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