Introducing Joint Commission International's new accreditation program for medical transport organizations, including those responsible for emergency treatment and transport; non-emergency transport; ambulance services; land, air, and water medical transport; and fire brigade emergency services. This manual contains standards, intent statements, measurable elements, accreditation policies, and a glossary. You'll find standards for six key areas of medical transport provider organization management: Governance, Leadership, and Direction; Quality Management and Improvement; Exposure to and Transmission of Biologic and Chemical Agents; Facility, Equipment and Vehicle Management and Safety; Staff Qualifications and Education; and Management of Information. Also included are new standards for five key areas of patient-centered care: Access to Services and Coordination of Services; Patient and Family Rights; Assessment of Patients; Care of Patients; and Patient and Family Education. Everything is included in one slim, easy-to-use manual, written in simple, easy-to-understand and easy-to-translate English.

Joint Commission International Accreditation Standards for Medical Transport Organizations

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Introducing a new accreditation program from Joint Commission International! Joint Commission International Accreditation Standards for the Care Continuum presents brand-new accreditation standards for international health care organizations providing care to chronic care patients, rehabilitation patients, and patients at the end of life either at home or in institutional settings. This easy-to-use manual, written in easy-to-understand English, includes standards and scoring information as well as accreditation policies and procedures. These international consensus standards were developed and reviewed by an international task force and were tested in mock surveys in international health care organizations. These new standards meet a growing demand for an effective evaluation of patient care services other than acute care and consider country-specific conditions and cultural issues.

Joint Commission International Accreditation Standards for the Care Continuum

Hospital Accreditation Standards 2004 : Accreditation Policies, Standards, Elements of Performance (Hospital Accreditation Standards)

Joint Comm on Accreditation

Providing Culturally And Linguistically Competent Health Care

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'Lean thinking' is a Japanese quality improvement methodology first used in manufacturing. Its unique focus is on removing waste in a production or service process to improve operating efficiency and product value to the customer. Lean thinking has now made its way into health care and is receiving increasing attention in this arena, especially to improve patient safety. "Doing More with Less: Lean Thinking and Patient Safety in Health Care" serves as an overview of this fresh topic, breaking down the concepts of the lean thinking process, and offering practical information and advice based on what has worked for various health care organizations. This practical, hands-on primer heralds an exciting new alternative for organizations in search of improvement objectives with the help of an established methodology. This book helps you: better understand the origins of and concepts behind lean thinking; learn through example how real-life organizations employed lean thinking before implementing similar approaches to their own processes; and, explore and consider other systems more completely.

Doing More With Less: Lean Thinking And Patient Safety in Health Care

2006-2007 Standards for Behavioral Health Care

Safety in the Operating Room

Health care organizations are diverse, depending on their country or region, but there are common safety threads everyone can follow. This book provides real-life case studies showing how organizations from different countries make their facilities safe for patients and the staff who provide care.

Understanding Health Care Facility Safety

While job satisfaction is an important issue for all workers, the risk that disruptive behavior may put on patients has been well documented by the Institute for Safe Medication Practices, which found that intimidation and undue pressure altered how staff do their jobs. A recent survey found that negative behaviors, including condescending language, impatience with questions, reluctance or refusal to answer questions or phone calls, strong verbal abuse, threatening body language, and even physical abuse, were not an uncommon concern by respondents. The survey also found that past experiences with intimidation or pressure also greatly affected the way staff handles orders or poses questions. This spiral-bound workbook helps leaders train all staff in effective strategies for ending disruptive behaviors that adversely affect staff morale and possibly put patients at risk. The effect of disruptive behavior on communication and teamwork, which is what creates this patient safety risk, is covered as well.

Defusing Disruptive Behavior: A Workbook for Health Care Leaders

Health care professionals in the U.S. are likely to count among their patients people from all over the globe. However, if a patient, because of a cultural disconnect can't understand their health care treatment or if information is delivered in a way that inadvertently frightens or offends the patient, how can health care providers fulfill their mission? With this handy reference guide, health care professionals have the cultural information they need to successfully communicate with their patients, respecting their specific cultural needs and expectations related to health care. Find the information you need quickly in this guide, which fits neatly into a lab coat pocket and features tabs to take you to the information you need when you need it--at the patient's bedside, before a patient and family consultation, or whenever you are interacting with patients. This is the guide you'll turn to again and again to improve your patient communication and interaction. Purchase copies for all your staff so that everyone can deliver the highest quality, culturally sensitive care and services.

Cultural Sensitivity (Sold in packs of 5)

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