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How Effective Are Your Community Services?: Procedures for Measuring Their Quality

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How Effective Are Your Community Services?: Procedures for Measuring Their Quality image
ISBN-10:

0873268040

ISBN-13:

9780873268042

Author(s): Hatry, Harry P.
Edition: 2
Released: Apr 06, 1992
Publisher: Urban Inst Pr
Format: Paperback, 260 pages
Related ISBN: 9780873267083
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Description:

Completely revised edition of this popular guide to measuring service effectiveness. Covers most areas of local government service, including public safety, transportation, public works, recreation, and libraries, as well as management of complaints and requests for service. Separate chapters address the use of household and business surveys, the use of trained observers, and the application of measurement information to program improvement. (Joint publication with ICMA.)

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