<p>Accountability is core to high-performance government, efficient service delivery, and taxpayers' confidence in local government. In turn, performance measurement is key to accountability. Performance measurement is the subject of How Effective Are Your Community Services? This book highlights the practical steps necessary to select measures of service quality and use them efficiently. It enables you to assess whether you're doing the right things and how well you're doing them. How Effective Are Your Community Services? features seven areas of local government: •Solid waste services •Crime control •Fire protection •Parks and recreations services •Library services •Transportation services •Call managementIn each of these areas, the authors provide very specific measures and detailed procedures for using the measures-so that you and your staff derive the most benefit out of performance measurement. This newly revised edition builds on almost three decades of experience and process improvement. The authors combined input from managers in communities across the United States with expertise and examples from ICMA's Center for Performance Measurement (CPM) to produce the most comprehensive and practical guide to performance measurement available for local governments.</p>

How Effective Are Your Community Services?: Procedures for Performance Measurement

Business & Money

Harry P. Hatry

Philip S. Schaenman

Donald M. Fisk

John R. Hall Jr

Louise Snyder

Economics

ICMA Press

Excellence in Managing: Practical Experiences from Community Development Agencies

EXCELLENCE IN MANAGING

Politics & Social Sciences

George Barbour

Elaine Morley

Steven M. Pajunen

Social Sciences

Urban Institute Press

<p>Long before "reinventing government" came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This book, by a leader in the field, synthesizes more than two decades of work into a comprehensive guide to performance measurement. Hatry explains every component of the process, from identifying the program's mission, objectives, customers, and trackable outcomes, to finding the best indicators for each outcome, the sources of data, and how to collect them. The author explains the selection of indicator breakouts and benchmarks for comparisons to actual values and suggests a number of uses for performance information. Joseph Wholey contributes a chapter on maintaining the quality of the performance measurement process. All these, along with numerous charts, tables, real-life examples, and clear definitions, make this the performance measurement bible.</p>

Performance Measurement

Management & Leadership

See the best price to sell, buy, or rent books by Harry P. Hatry. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Harry P. Hatry