Total Relationship Marketing Renewed

There are exciting developments in relationship marketing now, as technology opens more collaborative and social communication channels, changing the dynamics of B2B and B2C relationships. This new edition of the seminal classic, Total Relationship Marketing, brings Evert Gummesson’s renowned guide totally up to date and at the forefront of RM thought. While initially controversial, Gummesson’s original model of thirty relationships , the "30Rs" (and challenge to the traditional "4Ps") is now a proven success with thought leaders and practitioners looking for a fresh way to look at their business. This framework allows for an unrivalled breadth of coverage and a demonstration of relationship marketing’s application to every aspect of business inside and outside of the marketing function. This framework has been seamlessly integrated with revised concepts and developments, and including updated cases and examples throughout. New sections have also been included on: <ul>
<li>Social media and its profound impact on relationships between organisations and stakeholders</li> <li>Brand relationships and brand communities </li> <li>Dealing with relationship avoidance </li> </ul>
This edition is also supported for the first time by a companion website, including a full set of PowerPoint slides, testbank questions and additional cases.

Business & Money

Gummesson, Evert

Management & Leadership

Routledge

There are exciting developments in relationship marketing now, as technology opens more collaborative and social communication channels, changing the dynamics of B2B and B2C relationships. This new edition of the seminal classic, Total Relationship Marketing, brings Evert Gummesson’s renowned guide totally up to date and at the forefront of RM thought.  While initially controversial, Gummesson’s original model of thirty relationships , the "30Rs" (and challenge to the traditional "4Ps") is now a proven success with thought leaders and practitioners looking for a fresh way to look at their business. This framework allows for an unrivalled breadth of coverage and a demonstration of relationship marketing’s application to every aspect of business inside and outside of the marketing function. This framework has been seamlessly integrated with revised concepts and developments, and including updated cases and examples throughout.  New sections have also been included on:    Social media and its profound impact on relationships between organisations and stakeholders   Brand relationships and brand communities    Dealing with relationship avoidance   This edition is also supported for the first time by a companion website, including a full set of PowerPoint slides, testbank questions and additional cases.

Total Relationship Marketing provides a genuinely unique new view of the meaning of marketing management and a complete introduction to the rapidly evolving field of relationship marketing. The author shows that relationship marketing represents a dramatic change in marketing thinking- a paradigm shift. As an alternative to the 4Ps of traditional marketing management (Product, Price, Promotion and Place) the book offers thirty relationships, the 30Rs, that are fundamental to the marketing activities of every business.The authoritative treatment covers the key relationships businesses experience; from those with customers (both internal and external) and competitors, to government and the media. The book is-· Highly informative and practical in style. · A powerful analysis of modern relationship marketing · An in depth analysis of each key relationship · Packed with examples and cases from real companies A major contribution to marketing thought internationally the book has already won the Swedish Marketing Federation's award for best marketing book of the year. It is an essential resource, text and reference for all serious marketing practitioners as well as both undergraduate and postgraduate students. Total Relationship Marketing is not a description of relationship marketing techniques and strategies but a broader analysis of marketing management seen as relationships, networking and interactionEncyclopaedic in coverage providing a wide overview of the present state of thinking in this field making it ideal as both a text and a manualWritten by one of Europe's leading marketing thinkers

Total Relationship Marketing

Marketing & Sales

Butterworth-Heinemann

Total Relationship Marketing provides a genuinely unique new view of the meaning of marketing management and a complete introduction to the rapidly evolving field of relationship marketing. A major contribution to marketing thought internationally, this new edition of Gummesson's seminal title presents a powerful and in depth analysis of modern relationship marketing. Highly informative, practical in style, and packed with examples and cases from real companies, it is an essential resource for all serious marketing practitioners as well as both undergraduate and postgraduate students.Customer Relationship Management (CRM) is a key feature throughout this newly revised editionComprehensive coverage on the Internet, e-Business and one-to one marketingNew examples, cases, concepts and references have been added to aid the reader

This third edition of Total Relationship Marketing confirms it as a classic text on the subject of relationship marketing and CRM, areas which have become accepted - and debated - parts of marketing but are currently undergoing dramatic change. A major contribution to marketing thought internationally, this seminal title presents a powerful in-depth analysis of relational approaches to marketing where the three words relationships, networks and interaction are king. The book effects a dramatic shift in the fundamentals of marketing thought, with the author's refined model of thirty relationships, the 30Rs, presenting a sophisticated and cogent challenge to the traditional 4Ps schema. Previous editions were widely praised as breakthrough texts in the field, combining incisive and searching analysis with an accessible and pragmatic approach to putting the theory to work. This third edition is the first book on relationship marketing and CRM to integrate the ongoing evolution in marketing through the service-dominant logic, lean consumption and the customer's value chain, the augmented role of the customer in value creation, the increasing importance of customer-to-customer (C2C) interaction, network-based many-to-many marketing, and marketing accountability and metrics. It addresses both the high tech, information technology aspects of marketing and the high touch, human aspects. Further, customer-centricity is suggested to be broadened to balanced centricity, a trade-off between the needs of all stakeholders of a network of relationships. Examples, cases, concepts and references have been updated. Highly informative, practical in style and packed with illustrations from real companies, Total Relationship Marketing is an essential resource for all serious marketing practitioners as well as undergraduate and postgraduate students. * Updated 3rd edition contains new examples, cases and references throughout and has improved features for students, including questions for discussion and end-of-chapter summaries * Topical aspects of Customer Relationship Management (CRM) is a key feature throughout * Comprehensive coverage of e-business, one-to-one marketing and revised sections on metrics and networks

Qualitative Methods in Management Research

In the Second Edition of this bestselling book Evert Gummesson presents a fresh approach to case study research. Stressing the need for involved rather than detached researchers, Gummesson links quality assessment of case study research to current total quality management thinking and proposes the concept of management action science - where the researcher is both actor and student - as the most advanced and rewarding approach to research. The book is written in an easy-to-read personal style and is laden with examples from academic research, real-world practice and management consultancy.

Sage Publications, Inc.

Qualitative methodology as a powerful tool for research in management and business administration is explored in this volume. With skill and insight, Evert Gummesson analyzes the roles and methods used by academic researchers and management consultants when working with change processes in companies and organizations. Focusing on case-study research and the use of qualitative methods for data collection and analysis, he aims to make the researcher more aware of research opportunities inherent in the application of a qualitative approach.

This third edition of Total Relationship Marketing confirms it as a classic text on the subject of relationship marketing and CRM, areas which have become accepted – and debated – parts of marketing but are currently undergoing dramatic change. A major contribution to marketing thought internationally, this seminal title presents a powerful in-depth analysis of relational approaches to marketing where the three words relationships, networks and interaction are king. The book effects a dramatic shift in the fundamentals of marketing thought, with the author’s refined model of thirty relationships, the 30Rs, presenting a sophisticated and cogent challenge to the traditional 4Ps schema. Previous editions were widely praised as breakthrough texts in the field, combining incisive and searching analysis with an accessible and pragmatic approach to putting the theory to work. This third edition is the first book on relationship marketing and CRM to integrate the ongoing evolution in marketing through the service-dominant logic, lean consumption and the customer’s value chain, the augmented role of the customer in value creation, the increasing importance of customer-to-customer (C2C) interaction, network-based many-to-many marketing, and marketing accountability and metrics. It addresses both the high tech, information technology aspects of marketing and the high touch, human aspects. Further, customer-centricity is suggested to be broadened to balanced centricity, a trade-off between the needs of all stakeholders of a network of relationships. Examples, cases, concepts and references have been updated. Highly informative, practical in style and packed with illustrations from real companies, Total Relationship Marketing is an essential resource for all serious marketing practitioners as well as undergraduate and postgraduate students.

Case Theory in Business and Management: Reinventing Case Study Research

Setting out to dispel the argument that case study research lacks the science, theory, and therefore validity of other forms of research, Evert Gummesson combines many decades of experience as both a renowned scholar and a reflective practitioner to effectively bridge the divide between case theory and how it is applied in practice. Bringing the fundamental strengths of cases to the fore, Gummesson introduces the "Case Theory" concept as an expanded version of case study research which includes both methodology and the types of results that emerge by: 
<ul>
<li>Guiding the reader in the theoretical and philosophical underpinning</li> <li>Demonstrating how to translate theory to pertinent research practice that address the real and consequential issues in business and management today.</li> </ul> Case Theory in Business and Management appeals to students, academics, and researchers who are interested in the science and philosophy behind case study research, as well as the methodology and a thought-provoking read for anyone who wants to be challenged about their belief of case study theory.

Sage Publications Ltd.

See the best price to sell, buy, or rent books by Gummesson, Evert. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Gummesson, Evert

See the best price to sell, buy, or rent books by Gummesson, Evert. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Total Relationship Marketing Renewed

Total Relationship Marketing Renewed

Total Relationship Marketing

Total Relationship Marketing

Total Relationship Marketing

Qualitative Methods in Management Research

Qualitative Methods in Management Research

Qualitative Methods in Management Research

Total Relationship Marketing

Case Theory in Business and Management: Reinventing Case Study Research