Charles Mingus is among jazz’s greatest composers and perhaps its most talented bass player. He was blunt and outspoken about the place of jazz in music history and American culture, about which performers were the real thing (or not), and much more. These in-depth interviews, conducted several years before Mingus died, capture the composer’s spirit and voice, revealing how he saw himself as composer and performer, how he viewed his peers and predecessors, how he created his extraordinary music, and how he looked at race. Augmented with interviews and commentary by ten close associates―including Mingus’s wife Sue, Teo Macero, George Wein, and Sy Johnson―Mingus Speaks provides a wealth of new perspectives on the musician’s life and career. As a writer for Playboy, John F. Goodman reviewed Mingus’s comeback concert in 1972 and went on to achieve an intimacy with the composer that brings a relaxed and candid tone to the ensuing interviews. Much of what Mingus shares shows him in a new light: his personality, his passions and sense of humor, and his thoughts on music. The conversations are wide-ranging, shedding fresh light on important milestones in Mingus’s life such as the publication of his memoir, Beneath the Underdog, the famous Tijuana episodes, his relationships, and the jazz business.

Mingus Speaks

Goodman, John

Humor & Entertainment

University of California Press

Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all in order to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right. Don’t let that happen to you!Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows readers how to:• Design and deliver flawless services and products while setting honest customer expectations • Create and implement an effective customer access strategy • Capture and leverage the voice of the customer to set priorities and improve products, services and marketing • Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfactionCompanies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves . . . while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball. This groundbreaking, must-have guide reveals how to delight customers using all the technological tools at their disposal.

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

Business & Money

Marketing & Sales

AMACOM

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.
When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up…but never come back?
Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty. Transform customer service into a strategic function, and reap benefits far exceeding investments—often 10 to 20 times more.
Strategic Customer Service is a data-packed roadmap that shows you how. This new edition of a landmark book distills decades of research on the impact of great versus mediocre service. Complete guidelines and case studies explain how to:
<ul>
<li>Gather and analyze customer feedback</li>
<li>Empower employees to fix problems</li>
<li>Track your impact on revenue</li>
<li>Generate sensational word of mouth</li>
<li>Tap opportunities to cross-sell and up-sell</li>
<li>And more</li>
</ul>
Updated sections help you forge bonds via social media and online chat, attract and retain great employees, and leverage the latest technology.
Why settle for passive service? Make a business case for ramping up operations—and get the tools for making it pay off.

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Management & Leadership

The accomplished authors of five other widely read books, John O. Goodman and Conrad Vernon have once again teamed up to share their insights and expertise on the pages of this most-recent text, Cardiovascular Megatrends - The 21st Century. 
Authors Goodman and Vernon convincingly argue that the specialty of cardiology, as well as our country's cardiovascular-care system overall, is in a state of unadulterated crisis. The components of the crisis are many, and include: delivery systems that are woefully ill equipped to meet the ever-increasing demand for cardiovascular services a critical shortage of cardiologists an aging populations that is pushing cardiovascular-care delivery systems to their absolute limit a grossly inadequate number of programs dedicated to the prevention and early detection of heart disease Goodman and Vernon, who have worked with thousands of hospitals and cardiology groups nationwide, urge all involved in the delivery of cardiovascular services to wake up to this alarming reality and, more importantly, to respond. Throughout the book's 23 chapters, the authors address a broad range of issues - from physician manpower to information systems - from outreach networks to comprehensive, cardiovascular program strategies. 
The authors' message is resoundingly clear: Lives are literally at stake, and every responsible cardiovascular-care provider should vow - right now - to become a part of the solution. 
And those who do respond proactively will be rewarded, for from a crisis will spring opportunity.

Cardiovascular MegaTrends: The 21st Century

Medical Books

Vernon, Conrad

Medicine

John Goodman & Assoc

The Heart Hospital: A Reality of the Future, is a must read for hospital executives, cardiologists, cardiovascular surgeons, directors of cardiology, and all other professionals involved in the field of cardiovascular care. This 20-chapter text takes readers on an enlightening journey that spans the cardiovascular delivery spectrum-past, present, and future.  Along the way, authors Goodman and Vernon paint a detailed picture of what actions must be taken-from reengineering the cardiovascular organization to controlling costs and meeting market demands-to position for long-term success.  Central to such success is selecting and implementing a heart hospital model, and several chapters are devoted to this crucial topic. The authors, who have worked with more than 1,500 cardiologists and 1,000 hospitals over the past 15 years, believe that those who embrace and prepare for the future can look forward to unparalleled rewards-for themselves and the patients they serve.  Dr. William Nasser, of highly respected Nasser, Smith & Pinkerton Cardiology, Inc., believes that “the ‘golden age’ of cardiology is still ahead.” Those who use The Heart Hospital: A Reality of the Future as a guide can be part of this exciting era.

The Heart Hospital: A Reality of the Future

John Goodman & Associates

As a follow-up to their widely read book - Capturing The Cardiology Market - John O. Goodman and Conrad Vernon have compiled the most comprehensive volume to date on the subject of positioning for success in the field of cardiology. 
On the pages of this 21-chapter book, Goodman and Vernon outline fundamental steps that cardiologists, cardiovascular surgeons and hospital administrators can take to succeed in today’s highly competitive, rapidly changing cardiology environment. Additionally, based on first-hand experience with Washington’s health care policy makers, the authors offer insights regarding anticipated changes in our nation’s health care delivery system. 
As a result of their extensive experience, authors Goodman and Vernon possess a unique perspective regarding the delivery of cardiovascular care in America. This unique perspective is presented throughout The Future Of Cardiology-The Master Strategic Plan. Readers of this enlightening book not only can enhance their skills and position their cardiology group or program for long-term success, but they will be able to bring an enhanced quality of life to those suffering from heart disease.

The Future of Cardiology: The Master Strategic Plan

In this thought-provoking, sometimes controversial book, author John O.Goodman sounds a blaring alarm: the field of cardiology is in the midst of a crisis-and if reparations are not made soon, countless lives may be lost. Mr. Goodman examines this crucial subject from all angles- clinical, organizational and political. Within this framework, the author goes on to offer solid, workable, potentially life-saving solutions.

Cardiology in Transition

GOODMAN, JOHN, & ASSOCIATES

The Minority Muslim Experience in Mainland Southeast Asia (Routledge Contemporary Southeast Asia Series)

Reference

Routledge

This book examines the lives of the Malay and Cham Muslims in Thailand, Cambodia and Vietnam and examines how they co-exist and live in societies that are dominated by an alternative consensus and are illiberal and non-democratic in nature. Focusing on two major Muslim communities in Southeast Asia, both of whom live as minorities in societies that are not democratic and have a history of hostility and repression towards non-conforming ideas, the book explains their circumstances, the choices and life decisions they have to make, and how minorities can thrive in an unfriendly, monocultural environment. Based on original field work and research, the author analyses how people live, and how they adapt to societies which are not motivated by Western liberal ideals of multiculturalism. The book also offers a unique perspective on how Islam develops in an environment where it is seen as alien and disloyal. A useful contribution analyzing historical and post-colonial experiences of Muslim minorities and how they survive and evolve over the course of state monopoly in mainland Southeast Asia, this book will be of interest to academics working on Muslim minorities, Asian Religion and Southeast Asian Studies.

A Winter-Evening Conference Between Neighbors: In Three Parts (1720)

Literature & Fiction

British & Irish

Kessinger Publishing

See the best price to sell, buy, or rent books by Goodman, John. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Goodman, John

See the best price to sell, buy, or rent books by Goodman, John. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Mingus Speaks

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Cardiovascular MegaTrends: The 21st Century

The Heart Hospital: A Reality of the Future

The Future of Cardiology: The Master Strategic Plan

Cardiology in Transition

The Minority Muslim Experience in Mainland Southeast Asia (Routledge Contemporary Southeast Asia Series)

The Minority Muslim Experience in Mainland Southeast Asia (Routledge Contemporary Southeast Asia Series)

A Winter-Evening Conference Between Neighbors: In Three Parts (1720)