Tells you exactly how to bring those little touches that mean so much to the place where you work, whether you are employee or boss. Containing hundreds of happiness - and morale-boosting suggestions, this book shows you how to bring caring, communication, and respect to the place where you work.

Care Packages for the Workplace: Dozens of Little Things You Can Do To Regenerate Spirit At Work

Business & Money

Glanz, Barbara

Management & Leadership

McGraw=Hill

A PAPERBACK ORIGINAL Frontline techniques and strategies for making employees feel appreciated and improving their performance at every level Internationally known motivational author and speaker Barbara Glanz provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Glanz outlines a framework based on the CARE modelCreative Communication, Atmosphere and Appreciation for all, Respect and Reason for being, Empathy and Enthusiasm for understanding what employees really want from managers. The book is based on research with 1,200 employees at dozens of organizations and includes hundreds of practical ways managers can motivate employees to peak performance while creating an organizational culture that is supportive instead of cutthroat, enjoyable instead of intimidating, and profitable on every level.

Handle With CARE: Motivating and Retaining Employees

CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes <ul>
<li>Self-assessments, brainstorming exercises, checklists, and worksheets </li>
<li>Real-life examples of how companies create enhanced customer experiences </li>
<li>Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance </li>
<li>Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening </li>
</ul>

Care Packages for Your Customers: An Idea a Week to Enhance Customer Service

Working adults desperately searching for ways to "do it all" will discover how to let go of guilt and start blending personal priorities into their workday. Managers and executives will find dozens of suggestions for fulfilling their employees' needs for personal time and space, from family-friendly policies to everyday acts of kindness. Instead of feeling guilty about spending the bulk of their time and energy on their careers, readers will recognize and accept where they are in their lives today, and start blending their personal life with their worklife. Featuring dozens of simple, creative, low-cost strategies, Balancing Acts gives busy, stressed-out professionals permission to work hard and to every day find opportunities to honor family and friends, nourish spiritual growth, give back to their communities, and enhance their health. Managers and executives will discover how to create the kind of supportive environment that promotes employee well-being and leads to long-term company loyalty.

Balancing Acts

Skills

Kaplan Publishing

From the New York Times Bestselling author of The One Minute Manager
Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service.
The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart.
His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.

The Simple Truths of Service: Inspired by Johnny the Bagger

BLANCHARD, KEN

Business Culture

Simple Truths

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you? 
 Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book.
 Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

The Simple Truths of Service: Inspired by Johnny the Bagger (Ignite Reads)

Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, it's time to get creative about customer service! The Simple Truths of Service unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd.

The Simple Truths of Service (Book Only): Inspired by Johnny the Bagger

Self-Help

Motivational

Personal Transformation

Simple Truths, LLC

Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, it's time to get creative about customer service! The Simple Truths of Service unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book

Simple Truths of Service

See the best price to sell, buy, or rent books by Glanz, Barbara. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Glanz, Barbara

See the best price to sell, buy, or rent books by Glanz, Barbara. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Care Packages for the Workplace: Dozens of Little Things You Can Do To Regenerate Spirit At Work

Handle With CARE: Motivating and Retaining Employees

Care Packages for Your Customers: An Idea a Week to Enhance Customer Service

Balancing Acts

The Simple Truths of Service: Inspired by Johnny the Bagger

The Simple Truths of Service: Inspired by Johnny the Bagger (Ignite Reads)

The Simple Truths of Service (Book Only): Inspired by Johnny the Bagger

The Simple Truths of Service: Inspired by Johnny the Bagger

Simple Truths of Service