Pursue a proven path to excellence. Author Jerome Finnigan -- the leading authority on quality and benchmarking at Xerox -- explains the benchmarking techniques used by today's global competitors, and tells precisely how your organization can do the same.

The Manager's Guide to Benchmarking: Essential Skills for the New Competitive-Cooperative Economy (Jossey Bass Business & Management Series)

Business & Money

Finnigan, Jerome P.

Management & Leadership

Jossey-Bass Inc Pub

Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

The Race Without a Finish Line: America's Quest for Total Quality (Jossey-Bass Management)

Schmidt, Warren H.

Jossey-Bass

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.

TQ Manager: A Practical Guide for Managing in a Total Quality Organization

Job Hunting & Careers

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Books by Finnigan, Jerome P.