Getting promoted to the role of supervisor is a great achievement. Getting work done through others is a special challenge to all new supervisors, and even some established ones, but it is a skill that can be learned and mastered.

Delegation Skills for Leaders: An Action Plan for Success as a Manager (A Crisp Fifty-Minute)

Business & Money

Maddux, Robert B.

Finch, Lloyd C.

Skills

Crisp Pub Inc

We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.

Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers (Crisp Fifty Minute Series)

Processes & Infrastructure

Learn the importance of telephone techniques in providing quality service.

Telephone Courtesy & Customer Service

Marketing & Sales

Crisp Publications

Are you interested in improving your customer service, especially the skills of frontline representatives? This book highlights twenty key elements to customer service and supports them with skill-builders, suggestions, and recommended personal actions to help you increase your service skill inventory.

Twenty Ways to Improve Customer Service (Quick Read)

Management & Leadership

Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.

Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business (Fifty-minute Series)

Computers & Technology

Crisp Learning

Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service.

Call Center Success: Essential Skills for CSRs (CRISP FIFTY-MINUTE SERIES)

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