Call Center Success: Essential Skills for CSRs (CRISP FIFTY-MINUTE SERIES)

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Call Center Success: Essential Skills for CSRs (CRISP FIFTY-MINUTE SERIES) image
ISBN-10:

1560525789

ISBN-13:

9781560525783

Author(s): Finch, Lloyd C.
Edition: 1
Released: Aug 01, 2000
Publisher: Crisp Pub Inc
Format: Paperback, 122 pages

Description:

Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service.

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