Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard "Angry Public" seminars.
Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole.
We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace. In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them.

Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes

Business & Money

Susskind, Lawrence

Field, Patrick

Management & Leadership

Free Press

Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard "Angry Public" seminars. Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole. We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public

Managing Climate Risks in Coastal Communities: Strategies for Engagement, Readiness and Adaptation (Strategies for Sustainable Development Series)

Drawing on research from the New England Climate Adaptation Project, “Managing Climate Risks for Coastal Communities” introduces a framework for building local capacity to respond to climate change. The authors maintain that local climate adaptation efforts require collective commitments to risk management, but that many communities are not ready to take on the challenge and urgently need enhanced capacity to support climate adaptation planning. To this end, the book offers statistical assessments of one readiness enhancement strategy, using tailored role-play simulations as part of a broader engagement approach. It also introduces methods for forecasting local climate change risks, as well as for evaluating the social and political context in which collective action must take place. With extensive illustration and example engagement materials, this volume is tailored for use by researchers, policy makers and practitioners.

Rumore, Danya

Hulet, Carri

Economics

Anthem Press

Unlike almost any other kind of land use - from dumps to houses to factories - state and sometimes even the federal government actively preempt local decision-making regarding the siting of energy extraction and production. The Consensus Building Institute looked at conflicts over land and found in the last ten years that rapid advances in technology in both renewables (primarily wind and solar) and gas and oil extraction have created a host of new and intensive land-use conflicts across the United States. Wind turbines, for instance, seemingly clean, lean and 'sustainable', have stirred intense conflicts among abutters, developers, and communities. A resurgence in US gas and oil production via hydraulic fracturing technology, resulting in lower costs, more domestic production and less dependence on unstable supplies of foreign oil, has created statewide bans, protest films and national debate about 'fracking'. 'Resolving Land and Energy Conflicts' seeks to develop a view of energy in the landscape across gas and oil, wind, transmission and nuclear waste disposal. The first three create conflict because of rapid or the need for rapid development or expansion. Each of these energy types or facilities are generally considered a public good and expansion promises future benefit, but they have concentrated impacts that can cause localized adverse effects and controversy. The last, nuclear waste, creates conflict because it is a public 'bad' and a legacy of choices made decades ago for benefit that, in some ways, has already been delivered (affordable electricity through nuclear power coupled with a reliable base load generating source). The authors are particularly interested in the conflicts that emerge from specific sites and proposals, as well as how this unique land use plays out in terms of conflict and resolution across scales and jurisdictions while touching on broader issues of policy and values. Though each energy type and its production (or disposal) is governed between various jurisdictions, with different impacts and benefits, each shares commonalities that can be explored further. 'Resolving Land and Energy Conflicts' briefly explains the general context around the energy type; the impacts and conflicts that have arisen given this context; the role laws, rules and jurisdictions play in mitigating, resolving or creating more conflict; and the ways in which communication, collaboration and conflict resolution have been or could be used to ameliorate the conflicts that inevitably arise.

Resolving Land and Energy Conflicts (Strategies for Sustainable Development Series)

Morris, Catherine

Kansal, Tushar

Smith, Stacie

Industries

<div> The hardest part of any new bike journey is the idea. Good morale is the rider's primary asset. Travelling at a comfortable pace is not an athletic achievement, it's a spiritual triumph. Bicycle travel allows time to review the past and plan the future while its immediate demands sit us in a dynamic present. In this moment we can - we must - inhabit all our potential; as beast, machine and soul. Can this explain the bicycle's mysterious power to inspire fanatical devotion? There is so much we can learn from the bike, and in this beautifully illustrated book cycling expert Patrick Field reveals the lessons we can learn from the movers and shakers who created the cycling revolution, the best modern races, chases and riders of the twenty-first century, and incredible stories of people who have smashed down barriers and dared-to-do. From challenging stereotypes, pushing yourself to the limit, learning to pace yourself and the importance of teamwork, there is a lesson for everyone in this essential book. Combined with stunning illustrations from Harry Goldhawk, this is perfect for seasoned and new cyclists alike. </div>

The Cycling Revolution: Lessons from Life on Two Wheels

Sports & Outdoors

Individual Sports

MICHAEL O`MARA BOOKS

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Books by Field, Patrick