Breaking The Impasse

Drawing on his experience in the MIT-Harvard Public Disputes Program, a leading mediator and his co-author provide the first jargon-free guide to consensual strategies for resolving public disputes—indispensable to citizen activists and to business and government leaders.

Business & Money

Susskind, Lawrence

Cruikshank, Jeffrey

Management & Leadership

Basic Books

Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard "Angry Public" seminars.
Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole.
We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace. In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them.

Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes

Field, Patrick

Free Press

Reinventing Congress for the 21st Century

Erdman, Sol

Frontier Pr Inc

Companies that consistently negotiate more valuable agreements?in ways that protect key relationships?enjoy an important but often overlooked competitive advantage. Until now, most companies have sought to improve their negotiation outcomes by sending individuals to training workshops. But this new groundbreaking book, using real-world examples from leading companies, shows a more powerful and less expensive way to achieve this. In Built to Win, authors Susskind and Movius argue that negotiation must be a strategic core competency. Drawing on their decades of training and consulting work, as well as a robust theory of negotiation, the authors provide a step-by-step model for building organizational competence. They show why the approach of ?training and more training? is a weak strategy. The authors also describe the organizational barriers that so often plague even experienced negotiators, and recommend ways of overcoming them. Built to Win explains the crucial role that leaders must play in setting goals, aligning incentives, pinpointing metrics, and supporting learning platforms to promote long-term success. A final chapter provides practical ?how-to? tools to help you start your own organizational improvement process. This book will be invaluable to CEOs, senior-level managers, HR business leaders, human resource professionals, sales and purchasing managers, and others who negotiate regularly.

Built to Win: Creating a World-class Negotiating Organization

Movius, Hallam

Harvard Business Review Press

Thirty years ago, Roger Fisher and Bill Ury wrote the groundbreaking book Getting to Yes. It established the mutual gains approach to negotiation, or what the popular media likes to call "win-win negotiation." But there are few, if any, negotiating situations in which everyone can get everything they want. In reality, most people want to win at win-win negotiation. And the way to win is to come up with a proposed agreement that is "good" for the other side and "great" for you. Good For You, Great For Me provides the missing operational guidelines for winning negotiations in business, family disputes, international relations, or public affairs without undermining trust or ruining relationships. It provides not just new principles but new tools―six operational steps to take after you've found your way into the trading zone―to ensure you get as large a share of the pie as possible.

Good For You, Great For Me: Finding the Trading Zone and Winning at Win-Win Negotiation

MacMillan Audio

One Images of the City.- 1. The Future Metropolis: Can It Be Made More Humane'.- 2. Great and Terrible Cities.- 3. The Educative City.- 4. The Form of the City.- 5. Images of the City in the Social Sciences.- Two The Metropolis and New Communities in the United States.- 6. Problems of the Metropolis: Changing Images and Realities.- 7. Conditions for a Successful New Communities Program.- 8. The New Communities Program and Why It Failed.- Three The Metropolis and City Planning in Third World Countries.- 9. Realism and Utopianism in City Planning: A Retrospective View.- 10. Changing Perspectives on Area Development Strategies.- Four Educational Dilemmas in City Planning.- 11. Four Approaches to Urban Studies.- 12. Training City Planners in Third World Countries.- Five City Planning: Promise and Reality.- 13. On the Illusions of City Planners.- 14. The Profession of City Planning.- Acknowledgments.- Notes.

Cities and City Planning (Environment, Development and Public Policy: Cities and Development)

Politics & Social Sciences

Lynch, Kevin

Southworth, Michael

Rodwin, Lloyd

Hollister, Robert

Evans, Hugh

Social Sciences

Springer

When business leaders, government officials, and other stakeholders come to the table in an environmental, health, or safety dispute, acrimony often results, leading to expensive and time-consuming litigation. Not only does this waste precious resources, but rarely does the process produce the best outcome for any of the parties involved.
For the past five years, the authors of this volume have conducted semi-annual seminars at the Massachussetts Institute of Technology and at Harvard to provide business leaders and regulators with the knowledge and skills they need to more effectively handle environmental, health, and safety negotiations. Their strategy, known as the "mutual gains approach," is a proven method of producing fairer, more efficient, more stable, and wiser results. Negotiating Environmental Agreements provides the first comprehensive introduction to this widely practiced and highly effective approach to environmental regulation.
The book begins with an overview of the mutual gains approach, introducing important concepts and ideas from negotiation theory as well as the theory and practice of mediation. The authors then offer five model negotiations from their MIT-Harvard Public Disputes seminar, followed by a series of real-world negotiated environmental agreements that illustrate the kinds of outcomes possible when the mutual gains approach is employed. A collection of writings by leading experts provide valuable insights into the process, and appendixes offer both instructions for conducting model negotiation sessions and analysis of actual game results from earlier seminars.
This is the only prescriptive text available for the many regulatees and regulators involved in environmental regulatory negotiations each year. Anyone involved with environmental negotiation -- including corporate and public sector managers, students of environmental policy, environmental management, and business management -- will find the book an essential resource.

Negotiating Environmental Agreements: How To Avoid Escalating Confrontation Needless Costs And Unnecessary Litigation

Lévy, Paul

Thomas-Larmer, Jennifer

Economics

Island Press

Environmental policy studies commissioned by government agencies or other stakeholders can play a vital role in environmental decisionmaking; they provide much-needed insight into policy options and specific recommendations for action. But the results of even the most rigorous studies are frequently misappropriated or misunderstood and are as likely to confuse an issue as they are to clarify it.Better Environmental Policy Studies explores this problem, as it considers the shortcomings of current approaches to policy studies and presents a pragmatic new approach to the subject. Reviewing five cases that are widely regarded as the most effective policy studies to have been conducted in the United States in the last few decades, the authors present a comprehensive guide to the concepts and methods required for conducting effective policy studies. The book:describes and explains the conventional approach to policy studies and its shortcomingpresents the history, impacts, and common elements of five successful policy studiesoffers an in-depth look at the different tools and techniques of policy analysisextends the concepts and principles of successful policy studies to their potential uses in the international arenaBetter Environmental Policy Studies presents a practical, battle-tested approach to overcoming the obstacles to formulating effective environmental policy. It is an invaluable resource for students and faculty in departments of environmental studies, public policy and administration, and planning, as well as for professional policy analysts and others involved with making decisions and mediating disputes over environmental issues.

Better Environmental Policy Studies: How To Design And Conduct More Effective Analyses

Jain, Ravi K.

Martyniuk, Andrew O.

Environmental & Natural Resources Law

Environmental policy studies commissioned by government agencies or other stakeholders can play a vital role in environmental decisionmaking; they provide much-needed insight into policy options and specific recommendations for action. But the results of even the most rigorous studies are frequently misappropriated or misunderstood and are as likely to confuse an issue as they are to clarify it.
Better Environmental Policy Studies explores this problem, as it considers the shortcomings of current approaches to policy studies and presents a pragmatic new approach to the subject. Reviewing five cases that are widely regarded as the most effective policy studies to have been conducted in the United States in the last few decades, the authors present a comprehensive guide to the concepts and methods required for conducting effective policy studies. The book: 
<ul>
<li>describes and explains the conventional approach to policy studies and its shortcoming </li>
<li>presents the history, impacts, and common elements of five successful policy studies </li>
<li>offers an in-depth look at the different tools and techniques of policy analysis </li>
<li>extends the concepts and principles of successful policy studies to their potential uses in the international arena</li>
</ul>
Better Environmental Policy Studies presents a practical, battle-tested approach to overcoming the obstacles to formulating effective environmental policy. It is an invaluable resource for students and faculty in departments of environmental studies, public policy and administration, and planning, as well as for professional policy analysts and others involved with making decisions and mediating disputes over environmental issues.

Record numbers of Americans fear that our political process is broken―for good reason. Our nation faces unprecedented challenges, yet our politicians spend most of their energy attacking one another. All the while, no one in public life has offered a practical way to neutralize the bitter partisanship that paralyzes Washington.The Cure for Our Broken Political Process fills that void. The authors show exactly how concerned citizens can get politicians from all camps to negotiate genuine solutions to the most vexing issues. Sol Erdman and Lawrence Susskind base their case on their thirty years of experience in resolving political conflict.The Cure begins with hard evidence that our country could work out practical solutions to nearly every major issue that now divides us, solutions that all sides could support. Why, then, don’t our politicians seek out those solutions? The authors debunk all the accepted explanations and then uncover the real reason. By telling the story of a concerned citizen who runs for Congress, the book shows that two basic features of our elections virtually compel politicians to bicker endlessly over major problems. So, as long as our elections work as they do today, our lawmakers will keep on fighting, leaving the critical issues unresolved.The authors then spell out how to redesign elections so that politicians would win only if they produced useful results―only if they negotiated practical solutions to pressing problems. The book concludes with a step-by-step plan proving that ordinary citizens have the power to bring about these changes. To anyone who fears that our country’s future is in peril, The Cure offers a realistic path to a political process they can genuinely believe in.

The Cure for Our Broken Political Process: How We Can Get Our Politicians to Resolve the Issues Tearing Our Country Apart

Politics & Government

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