Handling Difficult People Manual and CD: With Practical Techniques For Improving Customer Care and Patient Care, for all Levels Such as Office ... and Executives, who want to Implement Total

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Handling Difficult People Manual and CD: With Practical Techniques For Improving Customer Care and Patient Care, for all Levels Such as Office ... and Executives, who want to Implement Total image
ISBN-10:

1594910219

ISBN-13:

9781594910210

Released: Jun 01, 2004
Format: Spiral-bound, 19 pages

Description:

Healthcare staff need to handle both difficult customers and dificult patients. The structure of Handling Difficult People is many short suggestions and principles followed immediately by interactive questions and applications.

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