Ordinary citizens face a frustrating and increasingly complex maze of human service agencies when they seek help for everyday problems, even though one stop information and referral centers have been established to facilitate information seeking in many communities. This book explores the relationship between the information needs of battered women and the information response provided through social networks in six communities of varying size.
The book is based on an award-winning study, in which 543 women described their knowledge of the problem of woman abuse and what kinds of information resources would be helpful to an abused woman. In the second phase of the study, 179 interviews were conducted with service providers identified by these women as likely sources of help. A comparison of the interviews demonstrates that the response of information delivery systems does not adequately meet the needs and expectations of those women who would seek such services. The final chapters of the volume focus on the implications of this study for the design of social service systems.

Barriers to Information: How Formal Help Systems Fail Battered Women (Contributions in Librarianship and Information Science)

Politics & Social Sciences

Dewdney, Patricia

Harris, Roma

Social Sciences

Praeger

In a profession in which the sharing of information and ideas is a primary end, communication skills take on great importance. This manual demonstrates verbal and non-verbal communications techniques, along with specific applications germane to the librarian. Covered are techniques for effective public speaking, leading group discussions and communicating effectively with one another. The guide also provides practical advice on writing reports and proposals, and even includes a section on teaching essential communications skills to library support staff.

Communicating Professionally: A How-To-Do-It Manual for Library Applications (How to Do It Manuals for Librarians)

Ross, Catherine Sheldrick

Neal Schuman Pub

The reference interview is key to the practice of librarianship. Now, Ross, Nilsen, and Dewdney outline the most effective methods librarians can use to find out exactly what a user needs to know. Packed with solid advice, exercises, strategies, models of human communications, and exercises for avoiding common pitfalls, the authors also offer dozens of examples of both successful and problematic reference interviews with constructive critiques and suggestions.

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians)

Computers & Technology

Nilsen, Kirsti

Internet & Social Media

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Books by Dewdney, Patricia