This is the official curriculum of the Apple Yosemite 101: OS X Support Essentials 10.10 course and preparation for Apple Certified Support Professional (ACSP) 10.10 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Yosemite. This guide provides comprehensive coverage of Yosemite and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Yosemite operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring Yosemite to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification. 
<ul>
<li>Covers updated system utilities and new features of OS X Yosemite.</li> <li>Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.</li> <li>Focused lessons take you step by step through practical, real-world tasks.</li> <li>Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.</li> </ul>

OS X Support Essentials 10.10 (Apple Pro Training)

Computers & Technology

White, Kevin M.

Davisson, Gordon

Certification

Peachpit Pr

This is the official curriculum of the Apple El Capitan 101: OS X Support Essentials 10.11 course and preparation for Apple Certified Support Professional (ACSP) 10.11 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X El Capitan. This guide provides comprehensive coverage of El Capitan and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the El Capitan operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring El Capitan to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification. 
<ul>
<li>Covers updated system utilities and new features of OS X El Capitan.</li> <li>Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.</li> <li>Focused lessons take you step by step through practical, real-world tasks.</li> <li>Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.</li> <li>Web Edition provides full text of the book as part of our Content Update Program with revised content for significant software updates.</li> </ul> This book is part of Peachpit’s Content Update Program. As Apple updates features of OS X El Capitan, sections of this book may be updated or new sections may be added to cover significant updates to the software. The updates will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection. For details about accessing the Web Edition, please see the "About This Guide" section of your book.

OS X Support Essentials 10.11: Supporting and Troubleshooting OS X El Capitan (Apple Pro Training)

Apple Pro Training Series: macOS Support Essentials 10.12 The Apple-Certified Way to Learn This is the official curriculum of the macOS Support Essentials 10.12 course and preparation for Apple Certified Support Professional (ACSP) 10.12 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sierra. The only Apple-certified book on the market, this guide is designed for support technicians, help desk specialists, and ardent Mac users and takes you deep inside the macOS Sierra operating system. You’ll find in-depth, step-by-step instruction on everything from installing and configuring macOS Sierra to managing networks and system administration–all on your way to preparing for the industry-standard ACSP certification. <ul>
<li>Covers updated system utilities and new features of macOS Sierra, including Siri and Optimized Storage.</li> </ul>
<ul>
<li>Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.</li> </ul>
<ul>
<li>Focused lessons take you step by step through practical, real-world tasks.</li> </ul>
<ul>
<li>Lesson files and bonus material available for download–including lesson review questions to help prepare you for the Apple certification exam.</li> </ul>
<ul>
<li>Web Edition provides full text of the book available online as part of our Content Update Program with revised content for significant software updates.</li> </ul>

macOS Support Essentials 10.12 - Apple Pro Training Series: Supporting and Troubleshooting macOS Sierra

White, Kevin

Operating Systems

Peachpit Press

The only Apple-certified book on OS X Mountain Lion, this revised best-seller will take you deep inside the latest big-cat operating system–covering everything from installation and configuration, customizing the operating system, supporting applications, setting up peripherals, and more. Whether you're a support technician or simply an ardent Mac user, you'll quickly learn and master the new features in OS X Mountain Lion. Following the learning objectives of the Apple Certified Support Professional exam, this self-paced book is a perfect guide for Apple’s training and a first-rate primer for computer support personnel who need to troubleshoot and optimize OS X Mountain Lion as part of their jobs. Step-by-step exercises reinforce the concepts taught through practical application. Chapter review sections and quizzes summarize and reinforce acquired knowledge. The Apple Pro Training Series serves as both a self-paced learning tool and the official curriculum for OS X Mountain Lion and OS X Mountain Lion Server certification programs.

OS X Support Essentials (Apple Pro Training)

This is the official curriculum of the Apple Mavericks 101: OS X Support Essentials 10.9 course and preparation for Apple Certified Support Professional (ACSP) 10.9 certification– as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Mavericks. This guide provides comprehensive coverage of Mavericks and is part of the Apple Pro Training series–the only Apple-certified books on the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Mavericks operating system. Readers will find in-depth, step-bystep instruction on everything from installing and configuring Mavericks to managing networks and system administration.Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification. <ul>
<li>Covers updated system utilities and new features of OS X Mavericks, including iCloud Keychain and Tags.</li> <li>Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.</li> <li>Focused lessons take you step by step through practical, realworld tasks.</li> <li>Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.</li> </ul>

OS X Support Essentials 10.9: Supporting and Troubleshooting OS X Mavericks (Apple Pro Training)