Positive Service Gets Positive Results― Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists―and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn:
<ul>
<li>The 10 commandments for customer relations </li>
<li>Eight habits to help you get ahead </li>
<li>The easiest way to handle customer complaints </li>
<li>A simple method for remembering names</li>
</ul>
You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.

The Customer Signs Your Paycheck

Business & Money

Cooper, Frank

Management & Leadership

McGraw=Hill

Launched in an era when speed and grandeur went hand in hand, the RMS Queen Mary is the last survivor of the golden age of ocean liners. From the time of her maiden voyage in 1936, passengers crossed the North Atlantic cocooned in luxury. Movie stars, tycoons, politicians, and royalty shared a ship with everyday people, for whom this was a once-in-a-lifetime experience. During World War II, the Queen Mary ferried countless soldiers safely across the sea and, at war’s end, carried their brides and babies home to America. Refurbished and polished to her previous glory, the Queen Mary continued to carry passengers until her final voyage to Long Beach in 1967. The RMS Queen Mary now serves as a floating hotel and tourist attraction, a living testament to her glamorous history, a generous showcase of art, and a magnificent example of a time when oceans could be crossed in both comfort and beauty.

RMS Queen Mary (Images of America)

Arts & Photography

Lynch, Don

Cooper, Suzanne Tarbell

Thomas, John.

Kovacic, Athene Mihalakis

Queen Mary Archives

Photography & Video

Arcadia Publishing

RMS Queen Mary (Postcards of America)

History

Tarbell Cooper, Suzanne

Mihalakis Kovacic, Athene

Americas

The Customer Signs Your Pay Check

Frank Cooper Pub Co

Eastern Exit Guide

Travel

Travel Writing

Launched in an era when speed and grandeur went hand in hand, the RMS Queen Mary is the last survivor of the golden age of ocean liners. From the time of her maiden voyage in 1936, passengers crossed the North Atlantic cocooned in luxury. Movie stars, tycoons, politicians, and royalty shared a ship with everyday people, for whom this was a once-in-a-lifetime experience. During World War II, the Queen Mary ferried countless soldiers safely across the sea and, at war's end, carried their brides and babies home to America. Refurbished and polished to her previous glory, the Queen Mary continued to carry passengers until her final voyage to Long Beach in 1967. The RMS Queen Mary now serves as a floating hotel and tourist attraction, a living testament to her glamorous history, a generous showcase of art, and a magnificent example of a time when oceans could be crossed in both comfort and beauty.

RMS Queen Mary

Engineering & Transportation

Transportation

Arcadia Publishing Library Editions

Professional boundaries between worker and client underpin all areas of practice in social work and social care, and the mismanagement of these boundaries can lead to unprofessional conduct and negative consequences for the client. This book is a basic primer for maintaining all types of boundaries during the professional relationship, from legal boundaries and policies governing behaviour to rules surrounding confidentiality. Presenting a flexible framework of rules and guidelines which can be applied to any client relationship, this book offers practical advice and suggestions on how to judge boundaries and how to manage a situation in which they have been crossed. This book also explores why such guidelines exist by explaining the benefit to both worker and client of establishing a good rapport whilst maintaining a professional, emotional distance. Throughout this book, and in the self-assessment test provided, the reader is invited to examine his or her personal responses to working with clients and their effect on maintaining professional boundaries. This simple and practical reference guide will be of essential use to professionals working with or managing support for clients.

Professional Boundaries in Social Work and Social Care: A Practical Guide to Understanding, Maintaining and Managing Your Professional Boundaries

Politics & Social Sciences

Social Sciences

Jessica Kingsley Publishers

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Books by Cooper, Frank