How to Improve Human Performance: Behaviorism in Business and Industry

Business & Money

Connellan, Thomas K.

Management & Leadership

Harper&Row

63% of online shopping carts are abandoned before checkout...50% of Web shoppers give a site only one chance...ThatOs why 100% of companies doing e- business need this book! 
The Web has made the concept of "competitive edge" into a virtual anachronism. Location means little, and vendors can routinely beat each other's prices and offerings at a moment's notice. So how can an e-business differentiate itself? How can it stop fickle surfers in their tracks and turn them into loyal buyers? 
The answer is service, tailored uniquely to the Web. And no one knows more about that crucial subject than service guru Ron Zemke and Tom Connellan, who shared in bringing the world "Knock Your Socks Off Service." Together, they have created a detailed blueprint for companies who want to cash in long-term on the exploding Web market. 
Packed with ideas and solutions that readers can implement immediately, E- SERVICE explains how to: * Manage the customer's psychological experience to strengthen brand image in the marketplace * Capture the right buyers--the ones who provide true profit--and earn their iron-clad trust * Recover from mistakes, using methods that not only retain at-risk customers but turn them into your best publicists * Design home pages, order forms, and other visual elements that attract users rather than frustrate them; and more!

E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away

Zemke, Ron

Processes & Infrastructure

Amacom Books

Book by Zemke, Ron, Connellan, Thomas K.

Sustaining Knock Your Socks Off Service

AMACOM

For the past 16 years, Dr. Connellan has been studying high performance environments, and has uncovered three factors common to all high performers. This book shows you step-by-step how to create and maintain the three environmental factors of a high performance environment.

How to Grow People into Self Starters

Management Group

See the best price to sell, buy, or rent books by Connellan, Thomas K.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Connellan, Thomas K.