An integrated text and cases approach to issues in the marketing of services. Case studies and examples illustrate concepts such as defining the service offer, measurement and management of service quality, employee input, relationships with customers, and creating strategies to make services accessible. Includes material on international services, decision making, and emerging challenges in service quality and relationship marketing. Includes b&amp;w photos and a glossary. Annotation copyright Book News, Inc. Portland, Or.

Services Marketing: Principles and Practice

Business & Money

PALMER, ADRIAN

Cole, Catherine

Industries

PRENTICE/HALL

Unresolved pasts tend to return. In the aftermath of state-perpetrated injustice, a façade of peace can suddenly give way. In such circumstances, the voices and visions of artists can help us see what otherwise evades perception. Performance and the Afterlives of Injustice considers key works by contemporary South African performing artists Brett Bailey, Gregory Maqoma, Mamela Nyamza, Robyn Orlin, Jay Pather, and Sello Pesa as well as choreographer Faustin Linyekula from the Democratic Republic of Congo. Their performances demonstrate that post-apartheid and postcolonial framings of change have exceeded their limits. What is needed are new analytics with greater agility and a capacity to handle the elliptical returns of history, the resurfacings of atrocities thought to be past, while also holding history's remains in dynamic tension with the promise of a future that is otherwise. What aesthetic strategies do artists use to activate and shape live performance's unique corporeality and sociability as a medium, its distinctive capacities for expressing and representing volatile content? How, and how well, do various aesthetic strategies work? Embodied performance in South Africa has particular potency because apartheid was so centrally focused on the body: classifying bodies into racial categories, legislating where certain bodies could move and which bathrooms and drinking fountains certain bodies could use, and how different bodies carried meaning. The majority of artists analyzed here are people of color, a necessary corrective to the white-dominated nature of South African performance scholarship. As the artists featured here imagine new forms, they are helping audiences see the contemporary moment as it is: an important intervention in a country long predicated on denial. They are also helping to conjure, anticipate, and dream a world that is otherwise. The book will be of particular interest to scholars of African studies, black performance, dance studies, transitional justice, as well as theater and performance studies.

Performance and the Afterlives of Injustice (Theater: Theory/Text/Performance)

Literature & Fiction

Dramas & Plays

University of Michigan Press

<li>John Ashley and his gang of bank robbers and bootleggers </li>
<li>The slaying of the Duperrault family aboard the ketch Bluebell </li>
<li>The kidnapping of heiress Barbara Jane Mackle </li>
<li>The Adam Walsh murder that inspired TV's America's Most Wanted </li>
<li>The Aileen Wuornos killing spree</li>

True Crime: Florida

History

Young, Cynthia

Americas

Stackpole Books

Slipstream: On Memory and Migration

Biographies & Memoirs

Community & Culture

Valley Press

'Her bulk of beauty, her stupendous grace Challenged the lion heart in his puny dust.' ---- A.D. Hope was already a world-renowned poet, and Catherine Cole was a young undergraduate student of Australian literature, when a polite note from the student to the poet sparked a lively correspondence between the two that would continue over two decades, until Hope's death in 2000. The Poet Who Forgot uncovers the unique personal friendship that developed between Hope and Cole through the creative dynamics of their mentor/apprentice relationship. Hope's letters reveal the generosity which influenced an emerging writer, while exploring the ways in which we move towards maturity and old age, remembering and forgetting as we travel. The Poet Who Forgot offers supportive and often humorous observations on life, literature, and the writing practice, as well as exciting new perspectives on A.D. Hope's thoughts and considerable literary legacy.

The Poet Who Forgot (New Writing)

Arts & Literature

UWA Publishing

Sad Face Happy Face Brave Face: No one's life is perfect. You have to laugh sometimes! (A light-hearted read with a few surprises)

Humor & Satire

Independently published

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