Services Marketing: Principles and Practice

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Services Marketing: Principles and Practice image
ISBN-10:

0023905638

ISBN-13:

9780023905636

Edition: 1
Released: Feb 02, 1995
Publisher: PRENTICE/HALL
Format: Hardcover, 480 pages

Description:

An integrated text and cases approach to issues in the marketing of services. Case studies and examples illustrate concepts such as defining the service offer, measurement and management of service quality, employee input, relationships with customers, and creating strategies to make services accessible. Includes material on international services, decision making, and emerging challenges in service quality and relationship marketing. Includes b&w photos and a glossary. Annotation copyright Book News, Inc. Portland, Or.

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