Telesales Training book teaches inside sales agents how to sell and communicate via the telephone.

Friendly Persuasion: Dynamic Telephone Sales Training and Techniques for the 21st Century

Business & Money

Coen, Dan

Management & Leadership

Dcd Pub

Building Call Center Culture: Strategies for Designing a World Class Performance-Based Environment Within Your Customer Contact Center

Build A Powerful Telephone Sales Presentation with RING UP PHONE SALES! Ring Up Phone Sales teaches telephone sales professionals the techniques to communicate using the telephone. This audio book tackles real-life telesales scenarios in a clear and entertaining style. Learn key telephone sales strategies such as: Asking Questions Building Relationships Handling Objections Selling Benefits Establishing Credibility Closing Sales Much, Much More Ring Up Phone Sales is easy to follow. It delivers comprehensive step-by-step telephone sales training in a concise format. Real-life telephone challenges are presented in this stimulating, audio book format. Best of all, managers, trainers and professionals can incorporate RING UP PHONE SALES into their training package. Ring Up Phone Sales is ideal for sales professionals, call center managers, telesales representatives and trainers. It is based on the telephone sales training book Friendly Persuasion: Dynamic Telephone Sales Training and Techniques For The 21st Century.

Ring Up Phone Sales

Burton, Bill

Marketing & Sales

The ideal book written directly for call center management. 
A must-read for supervisors, team leaders, managers, trainers and executives. 
Are you ready to manage your call center? The premise of this book is clear. When management understands the human initiative, and creates a roadmap that stresses performance through people, organizations and customers win. 
How to Become a GREAT Call Center Manager teaches managers to become GREAT at call center supervision, training, coaching and leadership. Includes strategies, worksheets and custom designed outlines for all levels of call center management. 
After every section there is a question to probe readers about their thoughts on call center management. And, throughout the book are worksheets to guide call center management and their development. Plus, the book contains 45 "quick strategies" for call center managers. 
Become the best call center manager!

How to Become a Great Call Center Manager: Strategies and Solutions for the People in your Call Center-Supervisors, Trainers, Managers, Executives and Agents

See the best price to sell, buy, or rent books by Coen, Dan. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Coen, Dan