This book explains the meaning and intent of the requirements of ISO 9001:2008 and discusses the requirements as they relate to each product category. Where appropriate, it elaborates on why the requirements are important. It includes a list of typical audit-type questions that an organization may use to appraise compliance with the requirements. New in this third edition are recommendations for implementation. While some implementation guidance was provided in earlier editions, they had focused on achieving understanding of the requirements. Each clause now has a section on tips for implementation. There is also a completely new chapter devoted to the implementation of a quality management system, as well as new chapters on auditing the process-based quality management system and sector applications. Written by authors with well over 100 years of experience in quality management systems deployment in a wide variety of manufacturing and service environments, both for profit and not for profit, this book addresses the needs of the following: Organizations seeking a general understanding of the contents of ISO 9001:2008 Organizations desiring guidance to ensure that their ISO 9001:2000 quality management system also meets the new version Organizations considering the use of ISO 9001:2008 as a foundation for the development of a comprehensive quality management system Educators who require a textbook to accompany a training class or course on ISO 9001:2008 Auditors who desire to increase their level of auditing competenceYou need no other resource for ISO 9001:2008, as this book contains the exact text of the standard and also the exact definitions of ISO 9000:2005!

ISO 9001:2008 Explained, Third Edition

Business & Money

Charles A. Cianfrani

John E. West

and Joseph J. Tsiakals

Management & Leadership

ASQ-Quality Press

ISO 9001:2008 Explained and Expanded: Making Your Quality Management System Sustainable

John E. (Jack) West

Quality Press; edition (2013-12-03)

The 2015 edition of ISO 9001 has been modernized to update terminology and content to meet current and anticipated user needs. The major emphasis of ISO 9001:2015 is still consistent provision of products and services that meet customer and applicable statutory and regulatory requirements. This book explains the meaning and intent of the requirements of ISO 9001:2015 and discusses the requirements as they relate to each of the product categories. Where appropriate, it includes an elaboration of why the requirements are important. It also includes typical audit-type questions that an organization may consider to assess conformity to internal needs and ISO 9001 requirements. Recommendations for implementation are also included. This book addresses the needs of: Users and organizations seeking a general understanding of the contents of ISO 9001:2015 Users and organizations desiring guidance to ensure their ISO 9001:2015 QMS meets the new version requirements Users and organizations considering the use of ISO 9001:2015 as a foundation for the development of a comprehensive QMS Educators who require a textbook to accompany a training class or course on ISO 9001:2015 Auditors who desire to increase their level of auditing competence Authors Cianfrani and West, members of the expert group that developed ISO 9001:2015, strive to provide a context for all requirements to enable you to develop and deploy processes that will strengthen your QMS. Getting or retaining a certificate is not the real objective. Satisfied customers and organizational sustainability should be primary objectives for the organization.

ISO 9001:2015 Explained, Fourth Edition

This guide is intended to help everyone in an organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers.
 It provides a simplified explanation of the clauses of ISO 9001:2015, including:
 - What s required - Why to do it - Implementation tips - Questions to ask to assess conformity
 Also included is a chapter that answers the question Why do ISO 9001:2015? and a chapter that summarizes the key differences with past editions of ISO 9001.
 To assist the user in implementation of QMS processes, this guide also includes a chapter that describes 14 quality tools. For each tool, the authors describe (1) what it is, (2) where it s used, (3) how it s done, and (4) cautions to be considered when using the tool.
 The contents of this book can help organizations save time in achieving compliance with the ISO 9001 requirements and also facilitate effective implementation. This has the potential to lower internal costs and to improve customer satisfaction.

Cracking the Case of ISO 9001:2015 for Manufacturing, Third Edition

Quality Press

This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers.
 It provides a simplified explanation of the clauses of ISO 9001:2015, including:
 - What s required - Why to do it - Implementation tips - Questions to ask to assess conformity
 Also included is a chapter that answers the question Why do ISO 9001:2015? and a chapter that summarizes the key differences with past editions of ISO 9001.
 To assist the user in implementation of QMS processes, this guide also includes a chapter that describes 12 quality tools. For each tool, the authors describe (1) what it is, (2) where it s used, (3) how it s done, and (4) cautions to be considered when using the tool.
 The contents of this book can help organizations save time in achieving compliance with the ISO 9001 requirements and also facilitate effective implementation. This has the potential to lower internal costs and to improve customer satisfaction.

Cracking the Case of ISO 9001:2015 for Service, Third Edition

In today's competitive environment, it's no longer enough to satisfy your customers. To sustain success, you must meet the needs and expectations of all relevant interested parties of your organization. 
 The journey is a process in which those needs and expectations are inputs, and sustained success is the output. To transform the inputs into sustained success, the organization must establish and implement the right processes. This represents 'what' must be done. The organization also must ensure that it has the behaviors and competences needed to maintain these processes, representing 'how' things should be done. 
 This book covers both the 'what' and 'how' aspects of achieving sustained success and is a guide for top managers ready to embark on this journey. The chapters serve as a sequential checklist that elaborates on the key elements of the process, with each element building on the next as readers are guided through their journey.

The Journey: Achieving Sustained Organizational Success

Isaac Sheps

ISO 9001:2015 Explained, 4th Edition

ASQ/Infotech

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Books by Charles A. Cianfrani