This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

Managing Front Office Operations with Answer Sheet (AHLEI) (8th Edition) (AHLEI - Front Office Operations)

Business & Money

Kasavana, Michael L.

Brooks, Richard M.

American Hotel & Lodging Association

Industries

Educational Institute

  “Front Office Manager” is a 10-hour, interactive, online program that provides an overview of the organization and management of the front office. It outlines the interactions between the front office and other hotel departments that are required to create a positive guest experience.    Users will love the self-paced, discovery-driven approach that puts them in control as they determine the order in which they explore each area of the hotel and click on highlighted objects to learn about each facet of front office operations. Embedded videos help to facilitate the learning process. The content of this virtual-reality styled program is based on chapter material found in the AHLEI textbook, Managing Front Office Operations 8/e by Michael Kasavana and Richard Brooks.   The online component has 10 modules and covers over 80 topics. Student users will have six-month access to the online program.    When a user completes this online program in its entirety, a certificate of completion is available to be printed.   “Front Office Manager” can be packaged with the Managing Front Office Operations 8/e text. It can also be purchased independently of the textbook.  

Managing Front Office Operations Online Component (AHLEI) -- Access Card

Book by Kasavana, Michael L., Brooks, Richard M.

Managing Front Office Operations

Educational Inst of the Amer Hotel

Book's scantron still included. No highlights. Slight earmark on back cover. Otherwise, this book is in excellent condition.

Kasavana, Michael L., Ph.D.

See the best price to sell, buy, or rent books by Brooks, Richard M.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Brooks, Richard M.

See the best price to sell, buy, or rent books by Brooks, Richard M.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Managing Front Office Operations with Answer Sheet (AHLEI) (8th Edition) (AHLEI - Front Office Operations)

Managing Front Office Operations Online Component (AHLEI) -- Access Card

Managing Front Office Operations

Managing Front Office Operations