Managing Front Office Operations with Answer Sheet (AHLEI) (8th Edition) (AHLEI - Front Office Operations)
0133097102
9780133097108
Description:
This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.
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- Managing Front Office Operations with Answer Sheet (AHLEI) (9th Edition) (AHLEI - Front Office Operations)Kasavana, Michael L.; American Hotel & Lodging AssociationEdition:9ISBN-13:9780133430783
- Managing Front Office Operations with Answer Sheet (AHLEI) & Managing Front Office Operations Online Component (AHLEI) -- Access Card Package (9th Edition) (AHLEI - Front Office Operations)Kasavana, Michael L.; American Hotel & Lodging AssociationEdition:9ISBN-13:9780133457704
- Managing Front Office Operations Online Component (AHLEI) -- Access CardKasavana, Michael L.; Brooks, Richard M.; American Hotel & Lodging AssociationEdition:8ISBN-13:9780133356076
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