A blueprint for planning, building, and operating a successful urgent care center or freestanding ED.
One in five Americans lacks adequate access to primary care physicians and even those patients with insurance and a primary care doctor can struggle to get same-day appointments, leaving many seeking treatment in overcrowded, high-cost emergency departments. Urgent care centers offer patients a lower-cost, convenient alternative to hospitals. For providers, these centers represent new business opportunities.
This roadmap to urgent care centers will help you and your organization:
 - Create a financial plan - Determine whether to lease or build - Develop an efficient staffing model - Effectively market the urgent care center - Learn strategies to grow and expand the urgent care center's services
Take a look at the Table of Contents
Chapter 1: Healthcare Market for Urgent Care Centers and Freestanding EDs Changing Insurance Landscape Cost of Care Access to Care Defining Urgent Care Facilities ED and Urgent Care Interface
Chapter 2: Affiliation and Ownership Business Case Affiliation Urgent Care Models Independent Urgent Care Models
Chapter 3: Creating a Financial Plan Market Considerations Financing 101
Chapter 4: Facility Considerations Location Is Crucial Lease vs. Ownership Defining Internal Spaces Equipment and Supply Needs
Chapter 5: Billing, Coding, Collections Insurance Participation Strategies Determining Which Payers to Work With Contract Negotiations Billing for Services
Chapter 6: Human Resources and Staffing Hiring the Right People Staffing Requirements Staffing Hours Staffing Based on Clinic Model
Chapter 7: Ancillary Testing: Laboratory and Radiology Services Determining What Laboratory Services to Provide Determining What Radiology Services to Provide
Chapter 8: Clinical Patient Care Types of Clinical Conditions Treated Medical Staff Issues Medical Emergencies A Few Clinical Pearls of Wisdom
Chapter 9: Patient Satisfaction: Creating and Delivering the Right Expectations The Cost of Dissatisfied Patients Improving Patient Satisfaction Specific Techniques to Satisfy Your Patients Quality Issues
Chapter 10: Marketing Strategies Tailoring the Marketing Message Building the Market Plan Marketing Basics
Chapter 11: Safety and Risk Management A Culture of Safety and Preventing Harm A Systematic Approach Reducing Errors and Preventing Harm Military Aviation and Urgent Care Medicine Taking a Walk Stay Focused on Ongoing Operations
Chapter 12: Strategies to Expand Urgent Care Business Occupational Medicine Immunization Clinic Travel Medicine Physical Examinations Hospital Affiliated Clinics
Chapter 13: The Freestanding Emergency Department Principles of the Freestanding ED Access to care
Chapter 14: Retail Clinics Basics of Retail Clinics
Chapter 15: Urgent Care Centers as Part of Accountable Care Organization ACO Concept ACO Structure Documentation and Electronic Health Records Urgent Care Centers and ACOs
Chapter 16: The Ideal Urgent Care Clinic Planning the 'I Have a Dream' Clinic

The Healthcare Executive's Guide to Urgent Care Centers and Freestanding Eds

Medical Books

Boyle, Michael F., M.d.

Kirkpatrick, Daniel G.

Administration & Medicine Economics

HealthLeaders Media

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Books by Boyle, Michael F., M.d.

See the best price to sell, buy, or rent books by Boyle, Michael F., M.d.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Healthcare Executive's Guide to Urgent Care Centers and Freestanding Eds