<p>Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.</p>

Beyond Total Quality Management: Toward The Emerging Paradigm

Business & Money

Yorks, Lyle

Bounds, Greg

Adams, Mel

Ranney, Gipsie

Management & Leadership

Mcgraw-Hill College

<p>This text is designed to help those who would be supervisors or team leaders/coaches/coordinators. It incorporates material on skill development, human relations, and modern management techniques. Emphasized throughout the text are the ideas of improvement and customer satisfaction as drivers of organizational and supervisory action. The integrative quality framework offers the most realistic way to organize and understand a business and presents the most effective and future relevant tools and techniques in the field of supervision.</p>

Supervision

WOODS, JOHN

Cengage Learning'

This book prepares individuals to be supervisors in the contemporary business world. Focusing on management functions, it takes a realistic approach, using the modern perspective of managing systems and processes. The framework of the book centers around a customer-first philosophy (both internal and external customers), a systems management perspective, and continuous improvement. Using contemporary cases, applications, experiential exercises, and Internet exercises, the reader will gain tools and techniques which work in any supervisory situation regardless of the specific company organization.

Supervision (SPANISH TRANSLATION OF SUPERVISION, 1E/(0-538-85942-3)

South-Western College Pub.

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