Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.

Beyond Total Quality Management: Toward The Emerging Paradigm

Business & Money

Yorks, Lyle

Bounds, Greg

Adams, Mel

Ranney, Gipsie

Management & Leadership

Mcgraw-Hill College

Advises managers and executives on how to handle the termination process, discussing questions of fairness to the employee, supporting the decision to terminate with objective data, and outplacement counseling

Dismissal: There Is No Easy Way-But There Is a Better Way

Morin, William J.

Harcourt

Human Resources Development is written with the primary purpose of covering core and emerging issues in Human Resource Development. The book's secondary purpose is to offer a specific perspective on HRD, one that links the practice of HRD to enhancing organizational strategy and developing performance capability through learning interventions. This text begins with a strategic view of the organization from a general management perspective as a driver for the HRD function -specifically creating a focus on strategic learning and developing performance throughout the organization. The goal of the text is to provide learners with a framework to understand the role of HRD in the strategic imperatives of an organization, the foundations of HRD practice, and stimulate debate as to the role of HRD in today's organizations.

Strategic Human Resource Development

Human Resources

Cengage Learning'

Collaborative Inquiry in Practice: Action, Reflection, and Making Meaning

Collaborative Inquiry in Practice is an invitation and guide for people interested in pursuing a more imaginative and holistic approach to human inquiry. The reader is guided step-by-step through the theory and practice of collaborative inquiry: <ul>
<li>the key ideas from pragmatism and phenomenological traditions; </li> <li>the relationship of collaborative inquiry with other action-oriented methods of inquiry; </li> <li>the conduct of collaborative inquiry, from forming a group to constructing knowledge </li>
</ul>
The authors demonstrate how effective collaborative inquiry demystifies research and makes learning more accessible. The guidance provided is equally relevant to professional and academic settings.

Politics & Social Sciences

Smith, Linda L.

Bray, John

Lee, Joyce A.

Social Sciences

Sage Publications, Inc.

Dismissal: There Is No Easy Way but There Is a Better Way

Drake Beam Morin Pub

Solid guidance for CIOs on integration of technology intobusiness models Strategic IT Best Practices for IT Managers andExecutives is an exciting new book focused on the transitioncurrently taking place in the CIO role, which involves developing acapacity for thinking strategically and effectively engaging peersin the senior executive team. This involves changing both theirs,and often their colleagues', mindsets about technology and theirrole in the organization.
Straightforward and clear, this book fills the need forunderstanding the learning processes that have shaped the strategicmindsets of technology executives who have successfully made thetransition from a technology-focused expert mindset to a strategicorientation that adds value to the business.
<ul>
<li>Defines strategy advocacy as a process through which technologyleaders in organizations build on their functional expertise</li>
<li>Focuses on the shift in mindset necessary for technologyexecutives to establish a seat at the table in the C suite as arespected strategic colleague</li>
<li>Includes stories of high performing CIOs and how they learnedsuccessful strategies for getting technology positioned as astrategic driver across the business</li>
</ul>
Written by Art Langer and Lyle Yorks, recognized authorities inthe areas of technology management and leadership, Strategic ITBest Practices for IT Managers and Executives includesanecdotes from CIOs at companies including BP, Prudential, Covance,Guardian, Merck, and others.

Strategic IT: Best Practices for Managers and Executives

Langer, Arthur M.

wiley

Successfully navigate the changing face of the CIO role Strategic Information Technology offers CIOs a handbook for engaging with the senior management conversations surrounding strategy. The CIO role is currently undergoing a massive transition from technology-focused expert to a more strategic mindset, and this book provides proven methods for taking your seat at the table. Lessons from high-performing CIOs and a wealth of leading-edge insight provide invaluable guidance for positioning technology as a strategic driver across the business, while a focus on building the necessary connections―for example, an alliance between IT and HR―provide a multimodal approach to navigating the transition. The evolution of the CIO’s role involves more than simply technical knowledge; the new CIO must be an influencer, an engager, and just as adept at the soft skills that become increasingly crucial as you climb the management ladder. It’s about changing mindsets, translating hard skills into strategic advantages, and demonstrating IT’s value to the strategic decision making process. This book provides best practices, illustrative examples, and up-to-date perspective for CIOs wanting to: <ul>
<li>Position IT as a critical driver of overall strategy</li> <li>Build on functional expertise with strategic insight</li> <li>Learn from the stories of successful tech-to-strategy transformations</li> </ul>
<ul>
<li>Engage C-Suite peers in shaping the strategic conversation</li> </ul>
Not long ago, the CIO occupied a unique place in the C-Suite. Executive by title, CIOs have nevertheless been seen as predominantly the “chief tech expert” with little input into strategy, as IT has historically been regarded as a tool rather than a source of competitive advantage. The truth is becoming increasingly apparent, with companies around the world turning to technology in order to gain a competitive edge, and CIOs are beginning to claim their place in strategy discussions. Strategic Information Technology offers much needed guidance for a successful transformation.

Strategic Information Technology: Best Practices to Drive Digital Transformation (Wiley CIO)

Strategic Human Resource Development in Practice: Leveraging Talent for Sustained Performance in the Digital Age of AI (Management for Professionals)

Abel, Amy Lui

Rotatori, Denise

Springer

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Books by Yorks, Lyle