A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... 
 People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. 
 People Skills will show you
 * How to get your needs met using simple assertion techniques
 * How body language often speaks louder than words
 * How to use silence as a valuable communication tool
 * How to de-escalate family disputes, lovers' quarrels, and other heated arguments 
 Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

People skills: How to assert yourself, listen to others, and resolve conflicts (A Spectrum book)

Business & Money

Bolton, Robert

Business Development & Entrepreneurship

PRENTICE/HALL

This work has been selected by scholars as being culturally important and is part of the knowledge base of civilization as we know it.
This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.
Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. To ensure a quality reading experience, this work has been proofread and republished using a format that seamlessly blends the original graphical elements with text in an easy-to-read typeface.
We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

A History of the County of Westchester, From Its First Settlement to the Present Time; Volume 1

Travel

Franklin Classics

This work has been selected by scholars as being culturally important and is part of the knowledge base of civilization as we know it. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. To ensure a quality reading experience, this work has been proofread and republished using a format that seamlessly blends the original graphical elements with text in an easy-to-read typeface. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

This work has been selected by scholars as being culturally important and is part of the knowledge base of civilization as we know it.This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. To ensure a quality reading experience, this work has been proofread and republished using a format that seamlessly blends the original graphical elements with text in an easy-to-read typeface.We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

A History of the County of Westchester, From Its First Settlement to the Present Time; Volume 2

History

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution. A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you: · How to get your needs met using simple assertion techniques · How body language often speaks louder than words · How to use silence as a valuable communication tool · How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

Touchstone

As cofounders of the leadership coaching and training firm Ridge Associates, authors Robert Bolton and Dorothy Grover teach that good interpersonal communication is essential to getting things done. In this comprehensive and practical guide, they offer a proven method for understanding the key behavioral styles of those around you (including your own) and explain how you can leverage the strengths and weaknesses of each to relate to others--even the most difficult of coworkers--more winsomely. People Styles at Work . . . and Beyond does this by offering a self-assessment to determine which style you are and then uses that information to teach readers how to: recognize how they come across to other coworkers; read others' body language and behavior to identify the best ways to work with them; make small adjustments that will dramatically increase the quality and productivity of their interactions; find common ground with different people while retaining their individuality; relate less defensively and more effectively no matter how others act At work, at home, and even while you’re out running errands, your ability to relate to others affects how well you get things done. Now including all new material on personal relationships, parenting, and more, this is the ultimate how-to can help any reader avoid conflicts and enhance important relationships.

People Styles at Work...And Beyond: Making Bad Relationships Good and Good Relationships Better

Bolton, Dorothy Grover

Business Culture

AMACOM

Corporate training is a challenging but incredibly rewarding job. To help others develop the skills they need to advance their careers and boost their organizations’ bottom lines is an awesome privilege to undertake. But while your clients are being sharpened into fine, efficient, successful workers under your watchful eye, how are you being developed and refined as a trainer?What Great Trainers Do is your blueprint for strengthening and conditioning yourself as the best corporate trainer you can possible be. While providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction, this invaluable resource will show you how to:• Organize presentations for maximum impact• Use activities to connect participants to the content and each other• Fine-tune your delivery• Listen actively and read the group• Make presentations interactive• Adapt the course to fit the participants• And much more!What Great Trainers Do is a one-stop resource to provide invaluable guidance and support for anyone involved with the challenging task of corporate training. You’re providing them with everything they need . . . don’t forget about yourself!

What Great Trainers Do: The Ultimate Guide to Delivering Engaging and Effective Learning

Management & Leadership

Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. But learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success.In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and not well utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems. By breaking down listening into a set of learnable skills such as avoiding the urge to criticize, question, or advise; focusing on the speaker’s point of view; asking the right questions, in the right order; and learning how to read people’s feelings and reflect them back, Bolton explains how one can become a skilled listener who experiences fewer conflicts, makes better decisions, and discovers opportunities that others might miss. Whether personally or in business, could you benefit from better communication? Give listening a try!

Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster

What is social style, and how can you make it work for you in a business situation? Your success at any management level depends largely on your ability to deal with other people. In this business-oriented approach to interpersonal relationships, management experts Robert Bolton and Dorothy Grover Bolton show you how to assess various behavior patterns and how to use that knowledge to capitalize on your strengths, minimize your weaknesses, and get the results you want from others. Are you predominantly an Amiable, an Analytical, an Expressive, or a Driver? Nearly everyone, according to Boltons' extensive research, uses on of the four basic social styles more often than the others. No style is better than any other, but each does bring with it a unique pattern of strengths and weaknesses. This book shows you not only how to recognize your particular style but also how to use that knowledge to manage others more effectively, set appropriate life goals and career paths, plan a sound self-improvement plan, increase your creativity, and more. Te best managers, claim the Boltons, excel at being what they are rather than at trying to be what they are not. If you feel that your effectiveness at work could be increased by better interpersonal skills but are tired of theories that want you to overhaul yourself to fit some uncomfortable, impersonal ""management style,"" then let Social Style/Management Style improve your dealings with others and still let you be yourself.

Social Style / Management Style: Developing Productive Work Relationships

See the best price to sell, buy, or rent books by Bolton, Robert. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Bolton, Robert

See the best price to sell, buy, or rent books by Bolton, Robert. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

People skills: How to assert yourself, listen to others, and resolve conflicts (A Spectrum book)

A History of the County of Westchester, From Its First Settlement to the Present Time; Volume 1

A History of the County of Westchester, From Its First Settlement to the Present Time; Volume 1

A History of the County of Westchester, From Its First Settlement to the Present Time; Volume 1

A History of the County of Westchester, From Its First Settlement to the Present Time; Volume 2

People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

People Styles at Work...And Beyond: Making Bad Relationships Good and Good Relationships Better

What Great Trainers Do: The Ultimate Guide to Delivering Engaging and Effective Learning

Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster

Social Style / Management Style: Developing Productive Work Relationships