As cofounders of the leadership coaching and training firm Ridge Associates, authors Robert Bolton and Dorothy Grover teach that good interpersonal communication is essential to getting things done. In this comprehensive and practical guide, they offer a proven method for understanding the key behavioral styles of those around you (including your own) and explain how you can leverage the strengths and weaknesses of each to relate to others--even the most difficult of coworkers--more winsomely. People Styles at Work . . . and Beyond does this by offering a self-assessment to determine which style you are and then uses that information to teach readers how to: recognize how they come across to other coworkers; read others' body language and behavior to identify the best ways to work with them; make small adjustments that will dramatically increase the quality and productivity of their interactions; find common ground with different people while retaining their individuality; relate less defensively and more effectively no matter how others act At work, at home, and even while you’re out running errands, your ability to relate to others affects how well you get things done. Now including all new material on personal relationships, parenting, and more, this is the ultimate how-to can help any reader avoid conflicts and enhance important relationships.

People Styles at Work...And Beyond: Making Bad Relationships Good and Good Relationships Better

Business & Money

Bolton, Robert

Bolton, Dorothy Grover

Business Culture

AMACOM

Corporate training is a challenging but incredibly rewarding job. To help others develop the skills they need to advance their careers and boost their organizations’ bottom lines is an awesome privilege to undertake. But while your clients are being sharpened into fine, efficient, successful workers under your watchful eye, how are you being developed and refined as a trainer?What Great Trainers Do is your blueprint for strengthening and conditioning yourself as the best corporate trainer you can possible be. While providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction, this invaluable resource will show you how to:• Organize presentations for maximum impact• Use activities to connect participants to the content and each other• Fine-tune your delivery• Listen actively and read the group• Make presentations interactive• Adapt the course to fit the participants• And much more!What Great Trainers Do is a one-stop resource to provide invaluable guidance and support for anyone involved with the challenging task of corporate training. You’re providing them with everything they need . . . don’t forget about yourself!

What Great Trainers Do: The Ultimate Guide to Delivering Engaging and Effective Learning

Management & Leadership

Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. But learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success.In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and not well utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems. By breaking down listening into a set of learnable skills such as avoiding the urge to criticize, question, or advise; focusing on the speaker’s point of view; asking the right questions, in the right order; and learning how to read people’s feelings and reflect them back, Bolton explains how one can become a skilled listener who experiences fewer conflicts, makes better decisions, and discovers opportunities that others might miss. Whether personally or in business, could you benefit from better communication? Give listening a try!

Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster

Presents suggestions for dealing with people differences on the job in order to improve work relationships

People Styles at Work: Making Bad Relationships Good and Good Relationships Better

Amacom Books

What Great Trainers Do

Corporate trainers are tasked with an awesome responsibility―helping individuals develop the skills they need to advance their careers and boost their organizations’ bottom lines. It’s a challenging job, but What Great Trainers Do is here to help―providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction. Readers will learn how to:Organize presentations for maximum impact• Use activities to connect participants to the content and each other• Create visual aids that reinforce key points• Fine-tune their delivery• Listen actively and read the group• Address questions and concerns• Make presentations interactive―involving learners early and often• Manage the tough moments• Handle resistance• Use debriefs, demonstrations, and deliberate practice to solidify performance, improve applicability, and make training stick• Adapt the course to fit the participants• Promote positive group process• And much moreGreat training doesn’t happen by accident. Accessible and practical, What Great Trainers Do is a one-stop resource for reliable, repeatable learning results.

BRILLIANCE AUDIO ^

Corporate trainers are tasked with an awesome responsibility—helping individuals develop the skills they need to advance their careers and boost their organizations’ bottom lines. It’s a challenging job, but What Great Trainers Do is here to help—providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction. Readers will learn how to:Organize presentations for maximum impact• Use activities to connect participants to the content and each other• Create visual aids that reinforce key points• Fine-tune their delivery• Listen actively and read the group• Address questions and concerns• Make presentations interactive—involving learners early and often• Manage the tough moments• Handle resistance• Use debriefs, demonstrations, and deliberate practice to solidify performance, improve applicability, and make training stick• Adapt the course to fit the participants• Promote positive group process• And much moreGreat training doesn’t happen by accident. Accessible and practical, What Great Trainers Do is a one-stop resource for reliable, repeatable learning results.

Want better results? Talk less and listen more.
Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities.
When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success.
Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications. Step by step, the book breaks down listening into a set of learnable skills, explaining how to:
<ul>
<li>Avoid the urge to criticize, question, or advise</li>
<li>Focus on the speaker’s point of view</li>
<li>Ask the right questions, in the right order</li>
<li>Restate the speaker’s key points and keep the conversation moving</li>
<li>Read people’s feelings and reflect them back</li>
<li>Find solutions together</li>
</ul>Skilled listeners experience fewer conflicts, make better decisions, and discover opportunities that others might miss. No amount of talking beats great listening!

See the best price to sell, buy, or rent books by Bolton, Dorothy Grover. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Bolton, Dorothy Grover

See the best price to sell, buy, or rent books by Bolton, Dorothy Grover. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

People Styles at Work...And Beyond: Making Bad Relationships Good and Good Relationships Better

What Great Trainers Do: The Ultimate Guide to Delivering Engaging and Effective Learning

Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster

People Styles at Work: Making Bad Relationships Good and Good Relationships Better

What Great Trainers Do: The Ultimate Guide to Delivering Engaging and Effective Learning

What Great Trainers Do: The Ultimate Guide to Delivering Engaging and Effective Learning

Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster