This revised, expanded best-seller is a powerful new tool kit for the 21st century.The book that crowned the quality revolution (with over 100,000 copies sold since 1991) is poised to make it happen all over again. 
This new and expanded edition of the widely influential WORLD CLASS QUALITY not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers: * A practical way to secure top management commitment and make "Design of Experiments" a way of life at any company * A new reliability technique that simulates field failures at the design stage so they can be prevented before production * A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality.

World Class Quality: Using Design of Experiments to Make It Happen

Business & Money

Bhote, Keki R.

Bhote, Adi K.

Management & Leadership

Amacom Books

Six Sigma started as a revolutionary quality tool at Motorola, gained fame as a powerful driver of cost savings at GE, and has spawned an entire industry of publications and consultants, many peddling a watered-down version of the original Motorola Six Sigma process. 
Now, Keki Bhote, one of the founders of Six Sigma, taps into the rigors and rewards of this breakthrough process--but moves it beyond mere quality to focus on total business excellence in 12 key areas. 
From customer loyalty to leadership to supply chain management, The Ultimate Six Sigma provides the techniques and metrics needed to measure success, and supplies self-assessment audits to help readers ensure that they're getting it right. 
Case studies illustrate how Six Sigma has been successfully implemented in each key area.

The Ultimate Six Sigma: Beyond Quality Excellence

Industries

Developed by Motorola and popularized by Jack Welch and GE, Six Sigma remains today's hottest program for "zero defect" quality excellence. Now, Keki Bhote, member of the original Motorola team, presents an undiluted approach, applying his trademarked "Ultimate Six Sigma(r)" method to every business process -- from manufacturing and customer retention to supply chain management and leadership. 
The book is packed with every technique and metric necessary for a fast, smooth implementation, giving readers everything they need to make their own companies world-class in their industry. 
In addition, numerous case studies of benchmark companies illustrate the factors that contribute to success. Bhote includes assessment tools designed to help a company gauge its current status and measure future progress. This book is the ultimate guide to the ultimate quality assurance tool.

Power of Ultimate Six Sigma(r), The: Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total

Product excellence is no longer enough to sustain market dominance. Manufacturers in every industry have long known that there is simply no competitive advantage in mediocre offerings, so these days every assembly line is a model of consistency and a guarantor of well-crafted products. But what happens after your product goes out the door? Does its quality last? Is reliability built in, and can the product withstand years of use, misuse, abuse, and torturous conditions? World Class Reliability gives you a proven methodology for replicating a lifetime of wear and tear in a tiny fraction of the time, under completely controlled conditions. This authoritative guide to best reliability practices shows you how to upgrade or replace your current reliability program with a comprehensive testing program known as Multiple Environment Overstress Testing, or MEOST.

World Class Reliability: Using Multiple Environment Overstress Tests to Make it Happen

Economics

Supply Management: How to Make U.S. Suppliers Competitive (AMA Management Briefing)

World Class Quality: Design of Experiments Made Easier, More Cost Effective Than Spc (AMA Management Briefing)

Next Operation As Customer (AMA Management Briefing)

It is no longer enough to concentrate on customer satisfaction; companies must graduate to customer loyalty. This Management Briefing identifies the four stages of a company's evolution toward building lasting customer loyalty, and it summarizes the key management principles that must guide the transition. The book also provides a seven-step roadmap and audit to help readers: 
 ** increase customer retention rates and convert one-time buyers into lifelong customers ** achieve a breakthrough profit improvement by concentrating on customer loyalty ** make employee empowerment real, not just a fad or slogan.

Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (AMA Management Briefing)

Strategic Supply Management: A Blueprint for Revitalizing the Manufacturer-Supplier Partnership

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Books by Bhote, Keki R.