Provides advice on starting a consulting business covering such topics as ethics, data gathering, multiple-income stream strategy, professionalism, marketing, and fee structures.

The Complete Idiot's Guide(R) to Consulting

Business & Money

Bacal, Robert

Industries

Alpha

Translated into 16 languages! The reader-friendly, icon-rich Briefcase Books series is must reading for all managers at every level. All managers, whether brand new to their positions or well-established in the organizational hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their organizations. For both managers and employees, performance reviews are too often viewed as negative and disciplinary. The Manager's Guide to Performance Reviewshelps managers instead make reviews both positive and proactive. It provides a step-by-step process for administering an effective performance review, one that will meet the organization's needs for employee appraisal while giving employees an honest sense of how they are performing and where they could improve. Also examined are various approaches to performance reviews, different forms and techniques, and more.

The Manager's Guide to Performance Reviews

Investing

McGraw=Hill

Set the bar for outstanding performance A follow-up to the top-selling Perfect Phrases for Performance Reviews, this book provides managers with phrases and goals that describe expected future performance from their direct reports. A timesaving job aid for any performance review or plan, the book: <ul>
<li>Makes it easy for managers to set high performance goals for executives, management, or non-managers employees </li>
<li>Includes many categories of goals, from revenue and productivity goals to quality and personal development goals • Facilitates the goal-setting process across the organization </li>
<li>Includes a guide to writing a performance plan for any employee </li>
</ul>
Featuring hundreds of ready-to-use performance goals, this practical job aid makes it simple for managers to set the bar for outstanding future results.

Perfect Phrases for Setting Performance Goals : Hundreds of Ready-to-Use Goals for Any Performance Plan or Review

Max, Douglas

Business Culture

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Goal-focused, commonsense techniques for stimulating greater productivity in the workplace and fostering true commitment.

How to Manage Performance : 24 Lessons for Improving Performance (The McGraw-Hill Professional Education Series)

Management & Leadership

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including: <ul>
<li>Clear explanations of the reasons for difficult customer behaviors </li>
<li>Proven tools and techniques for successfully handling even the most cantankerous customers </li>
<li>101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture For more information, visit www.customerservicezone.com </li>
</ul>

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

Inspire your people and achieve breakthrough productivity Packed with inside tips on achieving performance levels once thought unattainable, How to Manage Performance provides you with the goal-focused, commonsense tools you need to stimulate productivity in any environment. Get the hands-on knowledge and insight you need to: <li>Modernize your thinking </li>
<li>Work with employees </li>
<li>Set performance incentives </li>
<li>Plan precisely with clear goals </li>
<li>Conduct effective reviews </li>
<li>Identify causes </li>
<li>Recognize success </li>
<li>Use cooperative communication </li>
<li>Manage conflict with grace </li>
<li>Document performance </li>
<li>Develop employees </li>
<li>Continuously improve your system How to Manage Performance will help you increase the productivity of your staff, improve morale, and align individual employee performance with the goals of your organization.
</li>

How to Manage Performance: 24 Lessons for Improving Performance (Mighty Managers Series)

The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know right now what to say to coach and motivate your employees. With hundreds of ready-to-use phrases you can use in a wide variety of situations, The Complete Book of Perfect Phrases for Managers is the ultimate reference for motivating, managing, and growing employees.

The Complete Book of Perfect Phrases Book for Effective Managers (Perfect Phrases Series)

Diamond,Harriet

Diamond,Linda Eve

The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for Managing Your Small Business provides the phrases you’ll need to take charge, perform your tasks, and succeed in these trying times. Inside you’ll find:
<ul>
<li>Hundreds of quick, ready-to-use concepts and phrases for nearly every business situation </li>
<li>Targeted coverage on topics, from starting your business to hiring and motivating employees to dealing with challenging customer situations </li>
<li>How to market and sell your products and services</li>
</ul>

Perfect Phrases for Managing Your Small Business

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME 
Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors. 
This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for:
<ul>
<li>Focusing your people on the most important parts of their jobs </li>
<li>Communicating your expectations </li>
<li>Aligning employee goals with organizational priorities </li>
<li>Improving productivity and morale in the workplace </li>
<li>Reducing disagreements during performance reviews</li>
</ul>

Perfect Phrases for Setting Performance Goals, Second Edition (Perfect Phrases Series)

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME 
You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. 
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
<ul>
<li>Defusing bad situations before they get worse </li>
<li>Handling complaints patiently and professionally </li>
<li>Satisfying customers and increasing sales </li>
<li>Building long-term relationships with important customers</li>
</ul>

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

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