Financial Accounting,Reporting & Analysis 7th edition

Business & Money

Albrecht, Steve

Skousen, K. Fred

Stice, James, D

Accounting

South-Western Pub.

Contact & Cover: Two-Officer Suspect Control

Politics & Social Sciences

Morrison, John

Social Sciences

Charles C. Thomas Pub Ltd

Looks at the alarming growth in workplace violence and offers management a seven-step process for reversing the trend

Ticking Bombs: Defusing Violence in the Workplace

Mantell, Michael

Management & Leadership

Irwin Professional_Pub

Written by Dr. Steve Albrecht, a battle-hardened trainer who has spent much of his professional life taking assignments most trainers would rather avoid, this vital resource presents Albrecht’s proven approach for surviving the really tough training topics. Tough Training Topics covers a wide-variety of thorny issues including sexual harassment prevention, drug and alcohol policies, workplace violence prevention, hostile terminations, stress management, safety and security education, employee orientations, conflict resolution, and many more.

Tough Training Topics: A Presenter's Survival Guide

Economics

Pfeiffer

The public librarian quickly realizes that library work is really about people, and in many cases eccentric people. Library directors, managers, and supervisors will find guidelines for improving staff’s physical safety and supporting enforcement of the library’s code of conduct. Frontline staff will feel more empowered in their personal sense of security and confident in communicating with patrons regarding behavioral problems.

Library Security: Better Communication, Safer Facilities

Reference

ALA Editions

Steve Albrecht's practical approach to policing shares tips and techniques learned on the streets - where it counts - by him and other officers. Find out how cops handle outlaw bikers, vicious dog attacks, suspects under the influence of alcohol or drugs, cross-fire scenes, freeway stops, hostage negotiations, assailants armed with guns or edged weapons, satanic crimes, skinheads and other high-risk situations, as well as how to avoid the 10 most common tactical errors of "Hollywood cops."

Street Work: The Way to Police Officer Safety and Survival

Criminal Law

Paladin Pr

This San Diego trainer offers insights, intervention methods, and problem-solving resources from his seminars and consulting business regarding the escalating problem of violence in the changing workplace. Includes discussion questions and a recommended reading list. No index. Annotation c. by Book News, Inc., Portland, Or.

Fear and Violence on the Job: Prevention Solutions for the Dangerous Workplace

Carolina Academic Press

For over 22 years, Steve Albrecht has trained thousands of library employees around the country on the dos and don'ts of handling challenging, entitled, eccentric, demanding, harassing, or even threatening patrons. His articles, blogs, podcasts, and keynote speeches have helped empower equip library employees at all levels to be more empowered, assertive, and confident when helping users who are struggling with homelessness, mental health issues, trauma backgrounds, and substance use problems. The Safe Library offers practical and realistic tools which will make every library facility a better, safer place to work. Readers will learn: &#61623;de-escalation skills, &#61623;communication tools &#61623;safe workplace habits &#61623;security measures &#61623;personal protection methods, and, &#61623;how to activate one's best customer service skills, even under stress. This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, thieves, Internet hogs, and others who can disrupt the safe library environment. It offers best practices for helping patrons experiencing homelessness to follow library rules while staff treat them with dignity and respect; helping staff stay motivated to deal with the same challenging patrons and their accompanying demands, day after day; protecting smaller or rural library facilities and keeping one-room, one-librarian facilities safe; working more effectively with onsite security guards and responding law enforcement officers, to create more consistent responses; and using daily, monthly, quarterly, and yearly facility security checklists to regularly assess the state of your buildings and IT systems. This book is for all levels of library employees, from longtime staffers to part-timers and even library volunteers. It will especially appeal to library directors, managers, and supervisors who have to manage different types of staffs and patrons in different types of facilities, ranging from downtown locations to rural library buildings. Here's the book that answers the most common (and even uncommon) user behavior and customer service questions, or as many attendees have said after experiencing Steve's dynamic training programs, "Here's what they don't teach you in library school."

The Safe Library: Keeping Users, Staff, and Collections Secure

Rowman & Littlefield Publishers

For over 22 years, Steve Albrecht has trained thousands of library employees around the country on the dos and don’ts of handling challenging, entitled, eccentric, demanding, harassing, or even threatening patrons. His articles, blogs, podcasts, and keynote speeches have helped empower equip library employees at all levels to be more empowered, assertive, and confident when helping users who are struggling with homelessness, mental health issues, trauma backgrounds, and substance use problems.\nThe Safe Library offers practical and realistic tools which will make every library facility a better, safer place to work. Readers will learn: 
de-escalation skills, communication tools safe workplace habits security measures personal protection methods, and, how to activate one’s best customer service skills, even under stress.\nThis book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, thieves, Internet hogs, and others who can disrupt the safe library environment. It offers best practices for helping patrons experiencing homelessness to follow library rules while staff treat them with dignity and respect; helping staff stay motivated to deal with the same challenging patrons and their accompanying demands, day after day; protecting smaller or rural library facilities and keeping one-room, one-librarian facilities safe; working more effectively with onsite security guards and responding law enforcement officers, to create more consistent responses; and using daily, monthly, quarterly, and yearly facility security checklists to regularly assess the state of your buildings and IT systems.\nThis book is for all levels of library employees, from longtime staffers to part-timers and even library volunteers. It will especially appeal to library directors, managers, and supervisors who have to manage different types of staffs and patrons in different types of facilities, ranging from downtown locations to rural library buildings.\nHere's the book that answers the most common (and even uncommon) user behavior and customer service questions, or as many attendees have said after experiencing Steve’s dynamic training programs, “Here’s what they don’t teach you in library school.”

The Safe Library

Skillful negotiating doesn't mean someone has to lose. By adopting an entirely different ethical stance, it is possible to leave behind psychologically primitive attitudes and their accompanying tactics, and approach negotiating from the standpoint of adding value. Added Value Negotiating presents a breakthrough method for negotiating that eliminates many of the problems of conventional negotiating approaches. This book teaches you a noncombative, five-step method for focusing on interests, developing options, and creating deals that will benefit everyone involved. By completely avoiding the traditional offer/counteroffer psychology, Added Value Negotiating takes an innovative approach to balancing the value in a deal. The authors show you how to put value up front and eliminate the demands and concessions that usually make a negotiation stressful. This unique approach to negotiating applies to people involved in all kinds of negotiating, not just buying and selling, price-only deals; offers an up-front, honest, transparent cards-on-the-table approach; keeps people in their comfort zone; eliminates one-upmanship; and offers a step-by-step method for guiding any negotiating process, large or small. One of the features that makes Added Value Negotiating so different from the standard win-lose or even so-called win-win negotiating is the concept of multiple deals. Instead of offering one deal and hoping to beat it into shape, Added Value Negotiating calls for the creation of multiple deal packages. By applying these principles in the framework of a simple five-step method and structuring the possibilities with two simple planning worksheets, it is possible to make your negotiations produce more fruitful results. At the same time, by adding value, you can build strong relationships of mutual respect and trust.

Added Value Negotiating: The Breakthrough Method for Building Balanced Deals

ALBRECHT, KARL

McGraw=Hill

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Books by Albrecht, Steve