Conversational Intelligence @Work is a unique collection of hands-on examples and practical 
applications for readers seeking to embody the art of Conversational Intelligence® (C-IQ). The book 
includes specific techniques that can be embedded into conversations so that words and intentions “hit 
their mark”.\nThe stories are told by six graduates of Judith E. Glaser’s Conversational Intelligence® (C-IQ) certification 
courses that were held between 2016 and 2018. These members of the C-IQ West Coast Mastermind 
were influential in assisting Judith test out her ideas and theories during the development of her 
certification curriculum.\nSince graduating, the mastermind members have built their consulting and coaching businesses around 
the C-IQ principles and techniques. This book is a tribute to Judith’s work and will help readers 
specifically pinpoint what they may be doing to strengthen, or to unintentionally undermine, their 
conversations.\nThe stories and examples in these chapters span across the fields of neuroscience; coaching to teach 
C-IQ technique; working with C-IQ within the military; and helping all leaders develop greater impact 
and influence through their words, thoughts and actions. There is also an extensive chapter dedicated to 
working with teams and their challenges. This bonus content includes specific exercises for heightened 
team communications and strengthening team trust.\nThe book’s visuals are particularly intriguing. With dynamic visuals from sculpture-artist Chas Martin of 
Portland, OR. Through Martin’s artwork, the Three Levels of Conversation and the Conversational 
Spectrum of Trust and Psychological Safety are brought to life.

Conversational Intelligence @Work: Build Trust, Culture and Performance

Business & Money

Gleason, Timi

Stevenson, Sue

Banning, Rickie

Curtin, Susan

Mitchell, Gwen

Underhill, Dave

Personal Finance

Willow Creek Publishing Store

See the best price to sell, buy or rent books by the Willow Creek Publishing Store publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Willow Creek Publishing Store