<p>This book asserts that, in the post 9-11 economy, it's customer EMPATHY...no customer "service" that will win lifetime customers. This book is the result of 11 years of customer service research; combined with the careful dissection of 1,000 random complaints found on blogs and websites worldwide throughout 2003 and 2004.</p>

The Customer Shouts Back!

Ross Shafer

Thompson Shore/Dog Ear Publishing

See the best price to sell, buy or rent books by the Thompson Shore/Dog Ear Publishing publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Thompson Shore/Dog Ear Publishing

See the best price to sell, buy or rent books by the Thompson Shore/Dog Ear Publishing publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Customer Shouts Back!