Modern electronic communications may have transformed office life, but there is a danger that interpersonal skills are being neglected. It is essential that everyone is confident in their ability to communicate effectively using the variety of methods available.Communication at Work discusses the skills necessary to use each method of communication in a confident, effective manner. Key topics discussed include:communication and professionalism;telephone skills;effective writing skills;face-to-face communication;e-mail etiquette.This practical guide will ensure you communicate effectively and professionally, by whatever method you choose.

Communication at Work (Creating Success)

Judith Taylor

Sunday Times

Minutes are vital to the success of any meeting. Participants rely on them for information they may have missed, the action points act as a timely reminder, and those who could not attend can see what was decided in their absence. Minute-taking is often seen as a secretarial job, but this is not necessarily the case as the responsibility can fall to anyone. "Taking Minutes of Meetings" provides all the necessary support for the minute-taker. Reliable, accessible advice is given on important topics, such as: setting up a meeting; sections of a meeting; the agenda; personal preparation; taking notes; the minutes; recording decisions and actions. Minute-taking can appear daunting, but this practical guide provides you with the knowledge of your role and responsibilities, so that you can efficiently complete the task with confidence.

Taking Minutes of Meetings

Business & Money

Joanna Gutmann

Skills

<p>Business plans are required to raise finance for a new venture, sell a business or to provide a blueprint for management in the future. Without such a plan, no bank, venture capital house, or head office will consider finance for start-up or expansion. "How to Write a Business Plan" provides the expert guidance you will need to produce your plan. It leads you through the whole process step by step, covering all the important issues along the way, such as: structure of the plan; the proposal; the sales forecast; financial considerations; risk assessment; internal business plans. The future of your business may depend upon the business plan you produce and you only get one chance to make a good impression. This practical book will help you to get it right first time.</p>

How to Write a Business Plan

Brian Finch

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Books by Sunday Times

See the best price to sell, buy or rent books by the Sunday Times publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Communication at Work (Creating Success)

Taking Minutes of Meetings

How to Write a Business Plan