Leadership & Management  Turnaround Strategies for Customer Centric Operations is a turn-by-turn guide for leaders who endeavor in operational restructuring of underperforming organizations. The proposed approaches and suggested strategies, tactics, and methodologies are customer-centric, data-driven, and quality-oriented. This book brings a very structured approach to an otherwise overwhelmingly complex challenge: operational turnaround.  The approach presented is structured strategy: a simple, organized, results-oriented recovery plan, together with decisive, superior execution of such plan, can increase dramatically the chances for a successful and stable operational turnaround and the undeterred progress towards profitability and growth. Essentially a leadership and management science book that reads like a novel and brings easy-to-use tools for transformational leaders regardless of industry, Turnaround Strategies is a handbook for total quality management.

Turnaround Strategies for Customer Centric Operations (Leadership & Management)

Jack Skinner

Italics Publishing

A friendly fire incident in Afghanistan takes a serious toll…  An unmanned aerial vehicle, out of control, brings death and wreaks havoc on American soil…  An apparently successful corporation comes under scrutiny…  A memorable incursion behind corporate closed doors, led by an up-and-coming executive on a mission to find the truth about the lives lost to the very technology that was mandated to protect them.  Our skies aren't safe anymore… A thought-provoking page turner, Executive sizzles with plausible scenarios, conveyed in  technical and business terminology at an unrelenting pace.  Exploring the controversial territory of toxic leadership and its long term consequences, Executive delivers an insightful analysis spiced with cutting-edge technology and science, in an exciting, masterful thriller.

Executive: A Political Thriller

Literature & Fiction

Leslie Wolfe

Genre Fiction

A rookie private investigator. An unexpected killer. Espionage, current technology, warfare, and a hint of greed. See video book trailer here: http://bit.ly/ExecutiveVideo A friendly fire incident in Afghanistan takes a serious toll. A drone, out of control, brings death and wreaks havoc on a Florida highway. An apparently successful corporation comes under scrutiny. A memorable incursion behind corporate closed doors, led by an up-and-coming executive on a mission to find the truth about the lives lost to the very technology that was mandated to protect them. Our skies aren't safe anymore. Military Aviation has a new dimension. A thought-provoking page turner, Executive sizzles with plausible scenarios, conveyed in technical and business terminology at an unrelenting pace. Exploring the controversial territory of toxic leadership and its long term consequences, Executive delivers an insightful analysis spiced with cutting-edge technology and science, in an exciting, suspenseful, masterful political technothriller. Fans of Jack Ryan, Jason Bourne, James Bond, and Jack Reacher will love Alex Hoffmann. BOOKS BY LESLIE WOLFE All the books are standalone, regardless of series; think Costco, not IKEA. This is a ride you won’t want to miss! Baxter and Holt Series -- Las Vegas Girl -- Casino Girl -- Las Vegas Crime Tess Winnett Series -- Dawn Girl -- The Watson Girl -- Glimpse of Death -- Taker of Lives Self-Standing Novels -- Stories Untold Alex Hoffmann Series -- Executive -- Devil’s Move -- The Backup Asset -- The Ghost Pattern -- Operation Sunset

Executive (Alex Hoffmann)

Mystery, Thriller & Suspense

Wolfe, Leslie

Mystery

Here, at home, the enemy has a new target. We know the day of the attack, Election Day. We know very little else. It is a presidential election year and things are changing. America is overhauling its voting system, making room for modern processes and innovative technologies, but also for conspiracies and murder. The US presidential election system overhaul comes under fire. A heart transplant is denied. An accident claims the life of a consulting executive. An unsettling page-turner, Devil’s Move dives into an intricate world of economic and political influences, and global conspiracies. Battling shadows in a game against covert players, Alex Hoffmann returns as the heroine of Devil’s Move. She embarks on a captivating adventure, riddled with danger and spiced with technology and science, in a breathtaking, exquisite political technothriller. Fans of Jack Ryan, Jason Bourne, James Bond, and Jack Reacher will love Alex Hoffmann. BOOKS BY LESLIE WOLFE All the books are standalone, regardless of series; think Costco, not IKEA. This is a ride you won’t want to miss! Baxter and Holt Series -- Las Vegas Girl -- Casino Girl Tess Winnett Series -- Dawn Girl -- The Watson Girl -- Glimpse of Death -- Taker of Lives Self-Standing Novels -- Stories Untold Alex Hoffmann Series -- Executive -- Devil’s Move -- The Backup Asset -- The Ghost Pattern -- Operation Sunset

Devil's Move (Alex Hoffmann)

Espionage has a new dimension. Everyone is gettable. Cold War II has started with a vengeance. Or, as the American president calls it, Cold War 2.0, reflecting the impact technology has in the new age of espionage. The United States is now in the crosshairs of a renewed, unstoppable enemy intelligence operation. At Langley, a report causes turbulence, as it predicts Russia’s inconceivable plans based on apparently random incursions into other countries’ territorial space. In Moscow, the relentless Russian president and his key military leader are planning retaliation for the Crimea sanctions. America’s newest weapons system, the laser cannon, is ready to be installed on a Zumwalt-class stealth destroyer. This weapon has the ability to change the balance of power in the world, and give America and its allies the upper hand in any military conflict. But there’s a problem. Someone stole the weapon’s plans and is ready to hand them to our enemies. An engaging and unsettling page-turner, The Backup Asset explores the fascinating world of espionage and counter-intelligence, featured against a backdrop of cutting-edge technology and keenly depicted political conjunctures. Racing against time and unseen enemies to catch a spy and contain a critical information leak, Alex Hoffmann returns as the heroine of The Backup Asset. Putting her life on the line and risking everything she has, Alex is relentless in her quest, taking readers on a breathtaking roller coaster ride in this fast-paced, engrossing espionage technothriller. Prepare to be captivated by the heart-pounding pages of the third book in the Alex Hoffmann series. Fans of Jack Ryan, Jason Bourne, and Jack Reacher will enjoy Alex Hoffmann. BOOKS BY LESLIE WOLFE All the books are standalone, regardless of series; think Costco, not IKEA. This is a ride you won’t want to miss! Baxter and Holt Series -- Las Vegas Girl -- Casino Girl Tes-- Las Vegas Crime s Winnett Series -- Dawn Girl -- The Watson Girl -- Glimpse of Death -- Taker of Lives Self-Standing Novels -- Stories Untold Alex Hoffmann Series -- Executive -- Devil’s Move -- The Backup Asset -- The Ghost Pattern -- Operation Sunset

The Backup Asset (Alex Hoffmann)

There's no willpower, no intelligence, and no spirit that won't succumb to the right mix of drugs. When enemy interests employ the use of modern tools, weapons, tactics, and theories to achieve goals, the results have destructive, bone-chilling, and disturbing physical and emotional effects. Today’s enemy is tech-savvy, manipulative, powerful, well-funded, and supported by entire networks of global experts. A Scottish offshore drilling platform in the North Sea becomes unresponsive to all communication attempts. In Moscow, the Russian president and his top advisors seek the best, fastest strategies to defeat and ruin the United States. More recently, that includes government-sanctioned incursions. A commercial flight, carrying 423 passengers and 18 crew from Tokyo to San Francisco, disappears in the middle of the Pacific Ocean. Why? A captivating and unsettling page-turner, The Ghost Pattern explores a new dimension of military conflict, one that ripples around the world on a daily basis without making any headlines. Or without making the right headlines. What’s really going on behind the scenes? Alex Hoffmann returns as the heroine of The Ghost Pattern. She embarks on a breathtaking expedition to stop a brilliant enemy mastermind in his tracks. Risking her life and challenging everyone’s beliefs, she is relentless to find the truth and the man who threatens the core of human existence. Join Alex on an explosive mission as she ventures behind enemy lines in a heart-stopping race against time and against all odds, in this fast-paced, riveting medical thriller. Fans of Jack Ryan, Jason Bourne, and Jack Reacher will love Alex Hoffmann. BOOKS BY LESLIE WOLFE All the books are standalone, regardless of series; think Costco, not IKEA. This is a ride you won’t want to miss! Baxter and Holt Series -- Las Vegas Girl -- Casino Girl -- Las Vegas Crime Tess Winnett Series -- Dawn Girl -- The Watson Girl -- Glimpse of Death -- Taker of Lives Self-Standing Novels -- Stories Untold Alex Hoffmann Series -- Executive -- Devil’s Move -- The Backup Asset -- The Ghost Pattern -- Operation Sunset

The Ghost Pattern (Alex Hoffmann)

We are under an unprecedented attack. Private investigator Alex Hoffmann has a clear mission: to identify and eliminate the deadliest enemy mastermind in history. She doesn’t know his name. She doesn’t know what he looks like. She only knows he’s Russian. The moment she learns more, it’s already too late. The timers are counting down. This Russian’s plan doesn’t target a building, a person, or a city. His plan is targeting the future of the United States and its entire people, for decades to come. She calls it the inconceivable scenario. Will she be able to stop him in time? Alex Hoffmann returns as the heroine of Operation Sunset. Putting her life on the line and risking it all to hunt down the man who is threatening everything she cares about, Alex is uncompromising and resourceful, taking readers on a breathtaking roller coaster ride in this gripping, white-knuckled thriller. Fans of Tom Clancy, Robert Ludlum, Ian Fleming, and Lee Child will love Leslie Wolfe. BOOKS BY LESLIE WOLFE All the books are standalone, regardless of series; think Costco, not IKEA. This is a ride you won’t want to miss! Baxter and Holt Series -- Las Vegas Girl -- Casino Girl -- Las Vegas Crime Tess Winnett Series -- Dawn Girl -- The Watson Girl -- Glimpse of Death -- Taker of Lives Self-Standing Novels -- Stories Untold Alex Hoffmann Series -- Executive -- Devil’s Move -- The Backup Asset -- The Ghost Pattern -- Operation Sunset

Operation Sunset (Alex Hoffmann)

Her beautiful face is caught in the final moment of death, lips slightly parted where the last breath escaped. Her unseeing blue eyes are wide and fearful. A few flecks of sand, sparkling in the morning light, cling to her long, dark lashes. A GRIPPING SERIAL KILLER THRILLER “WoW! Holy Smoke! Best thriller I have read in years and I have read hundreds. Absolutely movie material. WoW just WOW!!!” – Mawna, five stars review on Amazon. Who is the beautiful girl found dead at dawn, on a deserted stretch of golden sand? What is her secret? FBI Special Agent Tess Winnett searches for the answers to the baffling crime and with each step, each new clue uncovered, she unravels more unsettling facts that lead her to a single possible conclusion: Dawn Girl is not the first. Her killer has done this before. Hiding a terrible secret of her own, Tess must face her innermost fears, in a heart-stopping race to catch a killer who’s getting ready to strike again. But can she find him in time and prevent another murder? And even if she does, what will the personal cost be? The rules of the game have changed. And so now, has the definition of a serial killer. Special Agent Tess Winnett is the bold, direct, and short-fused heroine of Dawn Girl. Putting her life on the line, she doesn’t pull any punches as she searches for the truth, and for the man who is taking lives on her watch. Intelligent, resourceful, and uncompromising, Tess will take readers on a memorable, white-knuckled journey in this suspenseful and gripping psychological thriller. Fans of David Baldacci and James Patterson will love reading Leslie Wolfe. Praise for Dawn Girl “Terrific story about a young female FBI agent who must battle her own demons in search of a monster who is killing young women.” “This is, without a doubt, one of the most suspenseful books I have ever read.” “This book grips you from the discovery of the first victim to the final kill. Outstanding writing and characterization.” “I highly recommend the book. You won't be able to put it down until you have reached the end.” “Fabulously exciting. Loved the characters.” “The story had me in its clutches and there was no way to stop.” "This is, without a doubt, one of the most suspenseful books I have ever read." What Readers and Reviewers Are Saying About Leslie Wolfe “Leslie Wolfe has the talent that is comparable to the likes of a Tom Clancy or a Michael Crichton, or even James Patterson.” - Dennis Waller “Wolfe keeps readers turning the pages...” - Kirkus Reviews “Leslie Wolfe knows how to blend advanced technological data with powerfully written human behavior responses and the result is a novel that few will want to put down once the story begins.” -- Grady Harp "Verdict: A phenomenal novel that will keep you on the edge of your seat. I highly recommend it!" -- KWNY Publicity

Dawn Girl (Tess Winnett)

Management, Operations, Total Quality Management   Newly released third edition, with charts and graphs in high resolution  Turnaround Strategies for Customer Centric Operationsis a turn-by-turn guide for leaders who endeavor in operational restructuring of underperforming organizations. The proposed approaches and suggested strategies, tactics, and methodologies are customer-centric, data-driven, and quality-oriented. This book brings a very structured approach to an otherwise overwhelmingly complex challenge: operational turnaround.   The approach presented is structured strategy: a simple, organized, results-oriented recovery plan, together with decisive, superior execution of such plan, can increase dramatically the chances for a successful and stable operational turnaround and the undeterred progress towards profitability and growth. Essentially a leadership and management science book that reads like a novel and brings easy-to-use tools for transformational leaders regardless of industry, Turnaround Strategies is a handbook for total quality management in distressed operations.

Turnaround Strategies for Customer Centric Operations: Turn-By-Turn Directions on the Path to Recovery

Can she remember what happened that night, before the killer she thought was caught can strike again? Join the ingenious and strong-willed FBI Agent Tess Winnett in her action-packed search for the prolific serial killer who once made a mistake. Addictive! “Oh my gosh this book was just sooo good. I can’t possibly say enough good things about it. So just take my word and read it for yourself and you’ll see!!! Definitely recommend!!!” – Velvet M., five stars review on Amazon. She’s unharmed but not unscathed For fifteen years Laura Watson believed her family’s killer had been caught and was awaiting execution on death row. While she moves on with life with her adoptive family, she also lives in terror and uncertainty of the fear that she will one day remember what really happened that night. She’s The Watson Girl As a therapist conducts regression session treatments in an attempt to bring back Laura’s lost memories, little does she know that the closer she gets to the truth, the less time she has to remain alive. Now, the real killer is ready to silence her for good, before she can remember the details of that horrifying night. She’s a serial killer's loose end Smart, relentless and short-fused FBI Special Agent Tess Winnett and her team now search for the serial killer who has managed to stay hidden, but who is now ready to strike once more to silence one last remaining witness. Tess will hold nothing back to stop the killer before he takes another innocent life. Even risking her own in the process. Laura Watson’s family was murdered fifteen years ago. That was only the beginning. His beginning. If you’re the apple of his eye, you’re already dead. The best-selling author of Dawn Girl is back with another suspenseful, gripping thriller. If you’re a fan of David Baldacci and James Patterson, you will enjoy Leslie Wolfe. Praise for The Watson Girl “Love, love, love me some Tess Winnett!!!!” “’You know a psychopath when you see one...’ Maybe Leslie Wolfe is a psychopath or just a heck of a researcher (hope's the second one), but after Silence of the Lambs, and some top Criminal Minds episodes is hard to find a book that will abduct you the way that this one abducted me... Fantastic writing and scary way of ‘thinking as the serial killer...!’ Bravo!” “Wow!!! This book was so dang good!!! I couldn’t read it fast enough.” This is the first book I've read by Leslie Wolfe and WOW, if you like serious thrillers, this one is for you. A serial killer is on death row for many killings. Everyone is sure they have the right man for ALL the killings, but DO they? Be careful, this is a page turner, don't start if you are sleepy. “Oh, my what to say! First, I almost missed my flight since I somehow buried myself in this book. Of course, I have now ordered the entire season. I think this will make me a Leslie Wolfe fan. It has been many years since I got hooked on an author. Thank you!” “Loved it! Couldn't put it down. Would fall asleep reading my kindle, wake up in the middle of the night and start reading again! Kept me guessing until the end.” What Readers and Reviewers Are Saying About Leslie Wolfe “Leslie Wolfe has the talent that is comparable to the likes of a Tom Clancy or a Michael Crichton, or even James Patterson.” - Dennis Waller “Wolfe keeps readers turning the pages...” - Kirkus Reviews -- “Leslie Wolfe knows how to blend advanced technological data with powerfully written human behavior responses and the result is a novel that few will want to put down once the story begins.” -- Grady Harp

The Watson Girl (Tess Winnett)

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