The Practical Guide To World-Class IT Service Management

Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM! This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

Business & Money

Smith, Kevin J

Management & Leadership

Anima Group

The IT Imperative

The IT organization has changed little over the past twenty-five years. But powerful market forces and wonderful new technologies are colliding to create a fundamentally different set of needs and expectations. The IT Imperative outlines a new model for the dramatic reshaping of IT. Kevin J. Smith has spent fifteen years in IT, including work with hundreds of global market leading companies. Galvanized by the tactics he has learned at every level of the industry, Smith presents in The IT Imperative the future of IT and the principles and strategies that will drive its impending rebirth.

The IT organization has changed little over the past twenty-five years. But powerful market forces and wonderful new technologies are colliding to create a fundamentally different set of needs and expectations. The IT Imperative outlines a new model for the dramatic reshaping of IT. 
Kevin J. Smith has spent fifteen years in IT, including work with hundreds of global market leading companies. Galvanized by the tactics he has learned at every level of the industry, Smith presents in The IT Imperative the future of IT and the principles and strategies that will drive its impending rebirth.

25 Simple Truths on Marriage

Self-Help

Relationships

The Humanity of IT takes an affectionate look at the wonderful people of IT and the vital yet surprising role they will play in the rebirth of the IT organization and in the emergence of new benchmarks for business success. The remarkable transformation of IT is under way and carrying us forward at a dizzying rate-and new global conditions have only served to accelerate this pace. The Humanity of IT explores key pillars of a new future for the people of the IT organization, including: - the emergence of a new culture - a new era of partnership - a long overdue focus on mental health - a very different approach to traditional mentorship - the growing need for innovation in all we do - the new priority around quality of life - the makeup of a dynamic new workforce - a respectful look at the soul of a company These elements and others will provide a new framework for the evolution of the talented and dedicated people of IT in the hopes of elevating the role humanity must play in the survival and then emerging leadership of the IT organization over the next ten years-a decade that will see IT enjoying a true renaissance.

The Humanity of IT

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Books by Anima Group

See the best price to sell, buy or rent books by the Anima Group publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Practical Guide To World-Class IT Service Management

The IT Imperative

The IT Imperative

25 Simple Truths on Marriage

The Humanity of IT

The Humanity of IT