Amplify ELA Unit 8B Biography & Literature Teacher Guide

AMPLIFY

Amplify

Amplify ELA Unit 8C Liberty and Equality Teacher Guide

Amplify ELA Unit 8D Science and Science Fiction Teacher Guide

Amplify Science Grade 2 Print Teacher Guide: Properties of Materials

Lawrence Hall Of Science

Amplify Science Force And Motion Docking Failure In Space

Light Waves Student Investigation Notebook With Article Compilation

Amplify Education

Amplify Science Traits And Reproduction: The Genetics Of Spider Silk

Named one of the Best Business Books 2019 by strategy+business, The Age of Intent guides readers through the challenges of using AI to improve customer experience. Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs? We are on the verge of a future just like that. The age of intent is a world where the smartest of chatbots-virtual agents-are powered by artificial intelligence (AI) and connected to a customer's complete past history. These virtual agents can anticipate just what a customer is looking for, answering questions through chat, on the phone, and through smart speakers like Amazon's Alexa. They'll transform the business world with efficient, scalable service that's available 24/7 and gets smarter every day. In these pages you'll learn about the companies that have used virtual agents to deliver a superior customer experience. You'll see how: <ul>
<li>Auto rental company Avis Budget used virtual agents to automate 68% of service calls, saving millions of dollars every year.</li> <li>Danish bank Nordea's virtual agent Nova identified thousands of intents, handled 20,000 conversations a month, and reduced emails and calls by 25%.</li> <li>Satellite operator Dish Network's agent DiVA responded to 4 million queries a year and helped meet surging demand for pay-per-view events.</li> <li>Restaurant chain TGI Fridays used a Facebook Messenger chatbot to boost take-out orders by $150 million a year.</li> <li>Butterball ported its Turkey Talk-Line to Amazon's Alexa smart speaker, serving 20,000 customers in the reassuring voices of its most trusted turkey advisors.</li> </ul>
P.V. Kannan, the leader of the standout customer experience technology firm [24]7.ai, shares his expertise here on how and why virtual agent rollouts succeed-or fail. He explains how to architect key information systems, overcome corporate resistance and bad practices, and analyze customer journeys to make virtual agents maximally effective. You'll learn why selling through conversational commerce is especially challenging, smart speaker platforms are tantalizing but limited, and the best virtual agent systems work hand-in-hand with human support agents. Virtual agents will usher in the biggest change in how companies interact with consumers since the web. They'll increase efficiency even as they improve customer experience. This is a technology shift you don't want to miss out on . . . and The Age of Intent is the best place to get smart about it.

The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

Computers & Technology

Josh Bernoff

P.V. Kannan

Computer Science

This big idea is smaller than you'd think. Meet the Gap: the little space between what you know and don't know. It's the thing sitting between you and what you want; it's a small thing that amounts to everything. Are you stuck in your career, relationship, education, or business? Maybe you're frozen by the same old habits and opinions or trapped in the story you've been telling yourself for the last 20, 30, or 50 years? That's okay. It's normal. We only know what we know. We're all stuck on something. In a world overflowing with competing information, knowing who to turn to, what to watch out for, and what to focus on has never been more difficult. The Gap will help you turn obstacles into opportunities by identifying hidden forces and blind spots that prevent you from achieving your goals. Drawing on real-world examples, Douglas Vigliotti empowers readers with thought-provoking questions and simple strategies to cut through the noise of the information age, challenging you to look at the world from a whole new perspective.

The Gap: The Little Space Between What You Know and Don't Know

Business & Money

Douglas Vigliotti

Management & Leadership

Born the youngest of fifteen siblings in Lakewood, Ohio, Shelly McNamara began writing as a child to explore her inner self and make sense of the world around her. From the grief of losing close friends and family, the pain of estrangement and rejection, and a deep desire to make the world a more respectful, loving, and inclusive place, Shelly wrote poetry and stories of hope and strength. Writing helped her embrace her own identity while she waited for the world to recognize her lifelong commitment to the woman she loves and the family they built together. As the Chief Equality & Inclusion Officer at Procter & Gamble, one of the world's most admired companies, Shelly has used her powerful insights and compassion to elevate the consciousness and connection of people from around the globe. Now, for the first time, Shelly is bringing her poetry and powerful stories to us all.No Blanks, No Pauses is an exploration of one woman's journey to live a full and authentic life that holds lessons for each of us. Shelly has written her way through adversity and heartbreak to discover that dreams are worth pursuing, injustice is worth challenging, and peace and fairness are what matter most. This book's mixture of memoir, poetry, and insightful questions draws us in and gives us confidence that we, too, can heal, connect, and love more expansively than we ever thought possible.

No Blanks, No Pauses: A Path to Loving Self and Others

Shelly McNamara

Parenting & Relationships

See the best price to sell, buy or rent books by the Amplify publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Amplify