The Management Body of Knowledge is the American Management Association’s flagship publication that sets the bar in management excellence. It outlines the right mix of knowledge, skills and abilities needed for managers to succeed in today’s complex work environment. This resource guide provides the tools and key competencies managers need to excel in management and prosper in today’s market. Mastering the best practices outlined in this book will ensure you have a foundational set of skills to succeed as a Manager.

The Management Body of Knowledge

BREGMAN, PETER

Association, American Management

Business & Money

American Management Association

Time Management

From the overview, About This Course: "As one course among many offered in the American Management Associaton's curriculum, Finance and Accounting for Nonfinancial Managers introduces the reader to financial terminology, relates financial measures to operating information and enables the student to understand and apply financial measures to operating performance."

Finance and accounting for nonfinancial managers

Sherman, Eliot H

Management & Leadership

Communicating clearly is a critical skill for successful managers! The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This book is your guide to business communication that delivers the message whether written, or spoken, in person or via e-mail with respect for the receiver, and in all business situations.
This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement. Readers will learn how to: * Communicate clearly and correctly to avoid misunderstanding and get your message across * Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader * Ask the right type of question to elicit information, encourage a response, or create a relationship * Master the techniques of successful presentations from planning to delivery * Analyze your audience before communicating your ideas in any format * Choose the most appropriate mode for communicating your message * Use effective language to express your ideas clearly in well-constructed letters, proposals, memos, and e-mail

Communication skills for managers

Janis Fisher Chan

•Knock Your Socks Off Service skill self-assessments-to give you a snapshot of your current skill level. With these assessments, you'll see where your strengths are and you'll be able to identify areas that you want to improve.•Goal-setting and action-planning worksheets-use these to write out your Knock Your Socks Off Service goals, list action steps to achieve those goals, and track your progress.•Exercises-where you apply what you've learned in this course to your job.•Case situations-where you'll prepare to meet challenging customer service issues before encountering them. Each case has a model answer based on tried-and-true methods used by successful customer service professionals.•Desktop reminders-these are point-by-point guidelines you'll find throughout the course. You'll also find them on a laminated card you can take to work and keep in view or tucked away in your top drawer. A quick glance when the pressure's on will remind you what to say or do next.

Delivering Knock Your Socks Off Service (American Management Association Self-Study Programs)

Ron Zemke

Corporate governance: What it means for managers

Kaen, Fred R.

Investing

Fundamentals of marketing

Johnson, Eugene M.

Presentation success: how to plan, prepare, and deliver effective presentations

Designed specifically for the practicing manager and the future manager. Information packet included.

What Managers Do

William R. Allen

Interpersonal Negotiations / Breaking Down the Barriers (Self-Paced Learning for a FAST-PACED World)

Len Leritz

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Books by American Management Association